- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2022 05:37 AM
Hello All,
I am trying to create an email notification which has an email id.
E.g.
Hello User,
Your incident is resolved. Please write to abv@example.com for any queries.
Thanks
It team,
I want to make the email id like a hyperlink so that user can click to send email to the id using email app like outlook.
Thanks
Shambo Maitra
Solved! Go to Solution.
- Labels:
-
Notifications
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2022 05:54 AM
In your email script, you can try something like below,
template.print("Your incident is resolved. Please write to<a href='mailto:reciepient@example.com'>reciepient@example.com</a> for any queries.");
Let me know if you have any further queries.
Please mark this as Correct or Helpful if it helps.
Thanks and Regards,
Abhijit
Community Rising Star 2022
Regards,
Abhijit
ServiceNow MVP

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2022 05:39 AM
Hello Shambo,
You can write an email script for that and use that in the notification.
Regards,
Alok Gupta
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2022 05:48 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2022 05:48 AM
Hi
Just click on the "Insert/Edit link" command and set the URL with the code provided and the Text to "ITSupport" ( Email address in your case)(see below):
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2022 05:54 AM
In your email script, you can try something like below,
template.print("Your incident is resolved. Please write to<a href='mailto:reciepient@example.com'>reciepient@example.com</a> for any queries.");
Let me know if you have any further queries.
Please mark this as Correct or Helpful if it helps.
Thanks and Regards,
Abhijit
Community Rising Star 2022
Regards,
Abhijit
ServiceNow MVP