How to sort Knowledge articles in Knowledge v3 ?

abesancon · ‎09-29-2015

Hi all,

I'm trying to sort the knowledge articles in alphabetical order. I know that there is a property "glide.knowman.section_sort" (and "glide.knowman.section_sort_direction") where I have to set the value to short_description. Or select Alphabetical from the Knowledge Properties page.

But the sort applied only in the old view kb_home.do as below:

When looking for KB articles into the new search feature it doesn't display the article in an alphabetical order.

Is there anything I missed?

Regards,

Anthony.

brian_quinn · ‎10-02-2015

Anthony,

For the Knowledge v3 UI you can modify the system property glide.knowman.order.search, however it looks like the property only supports sorting by number of view, relevancy (default), or last modified date.

You can always submit an enhancement request for a new feature through HI.

ServiceNow KB: Requesting ServiceNow product enhancements (KB0547257)

If this is a critical issue for you, then I would recommend submitting a support incident in HI and ask for a problem to be created for this.

Thanks

Brian

View solution in original post

Radha K · ‎04-09-2018

Hi Brian,

We're currently on Jakarta and I still face same issue. To your knowledge, did ServiceNow provide any solution to this?

RK
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Luis Franco · ‎09-13-2018

Hi to all.

We have just upgraded to Kingston and the issue is still appearing in Knowledge V3. Why can't the ui page of knowledge be changed to have alphabetical order also?

Thank you.

Best Regards,

Luis Franco

Radha K · ‎04-09-2018

Hi Anthony,

Did you get an update on this?

RK
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Aaron Silverman · ‎08-07-2020

It's been like this for five years?! Wish I would have known before updating to Knowledge Advanced.

Padma17 · ‎10-19-2020

Is there any update on this in the later versions?

We are planning to add an option for sort(Last created).

Is there any chance to modify the last updated sort to last created? Appreciate any thoughts on this.

Thanks,

Padma