Resolved! What is snatching in ACLs? what are other pros and cons of ACLs? what are High Security Settings?
What is snatching in ACLs? what are other pros and cons of ACLs? what are High Security Settings?
Forum Posts
Resolved! How to set Scratchpad value's on subflows with True/False value?
How in the world do I set scratchpad value's on 'true/false' values.The Reset AD Password Activity in the PWD Reset - AD has scratchpad value's attached to a booleanHow??
Resolved! what are benefits of ACL over Before Business Rule? where we get sms: rows are restricted due to Security Constraints(ACL or BR)?
what are benefits of ACL over Before Business Rule? where we get sms: rows are restricted due to Security Constraints(ACL or BR)?
How to Trigger a Flow Designer Action using Business Rule
Hi, I have an OOB Flow Designer called Add Comment of Scope ITSM Spoke when i open and click on Test and pass the Ticket number and Comments it is updating. Now i want to called this Action from a Business Rule for that i used below snippet but i a...
ATF + Catalog Item + Variable + Reference Look Up
Using "Set Variable Values" I'm trying to set a Catalog Item variable dynamically to a Change Record that was successfully created in a previous Test Step. If I hard-code the Change Record variable to an existing record the test runs as desired. Howe...
Service portal header to display hamburger nav for wider screen widths?
I have a slightly customised header, When the screen width shrinks (to about 992px) The navigation elements wrap down to another layer which I don't want, I want the hamburger nav menu to be displayed instead.I cannot see any classes being added via ...
Archiving Related Attachments for Incidents
I've tried searching answer for my question in the community. Though there are some posts regarding the archiving, I couldn't find a specific answer on archiving attachments. Kindly help with my query if someone have already completed the archiving f...
Resolved! Status displaying integer values instead of labels in list view.
When viewing the Base Items all page, and applying a filter of "Status is Pending Repair" or "Status is On Order" the list view shows the integer value of the status instead of the label of the status. See Below. It only appears to effect the Commu...
what is the use of dynamic categories in service catalog.
Hi all, what is the use of dynamic categories in service catalog and where to use it. Please help
Resolved! Error Log
I'm seeing a lot of this message in the error log and trying to figure out what's causing it. Does anyone have any insight? I see the error every few minutes FAILED TRYING TO EXECUTE ON CONNECTION glide.5 (connpid=1156079): INSERT INTO sys_api_stat...
What are all the list of out of the box tables on which workflow is compulsory?
What are all the list of out of the box tables on which workflow is compulsory?
Resolved! Should variables carried over to the RITM be read only?
After submitting a request, the variables are carried over to the RITM record as editable. Do most companies leave as editable or make read only? What are the ramifications either way? If best practice is to make read only, what is the best way...
Resolved! My Assessments and Surveys - View All
When an ITIL user goes to the "My Assessments & Surveys" module under Self-Service, they can see all surveys currently assigned to them. However, there is a related list (show all) that allows them to see all surveys in a "ready to take" state. Thi...
Get the updated time and date of a particular field
Hi SN community, I want to get the updated date and time of a particular field in the business rule. How is it possible? In my requirements I want to get the updated date/time of current.comments each time a new comment added. Thank you in advance.
Resolved! Flow Designer: debug IF condition Error when doing Date/Time comparison
I'm attempting to run a simple comparison using the flow designer IF Flow Logic: If [Date/Time 1] is after [Date/Time 2] then [do something]. However I receive an error on the flow with little to no detail on what the error is and the flow does not ...
