Resolved! sccm duplicate target_sys_id

Hello everyone,While testing the SCCM Integration 2012v2 for Jakarta, I've come across an issue I can't figure out.   There was a PC that wasn't int the cmdb_ci_computer table as I would have expected, but I can see it as part of the import log.   I ...

Resolved! How to add a field from FORM view to LIST view? I want to add Requested For of Task form to it's List View. But it's not available in personalize list columns.

Resolved! Is AI Search enabled on PDI's

Hi, Is AI Search enabled for PDI's or only on Customer Instances? Cheers!! Anubhav

Resolved! Best way to show/hide fields on a catalog item

Hello, I haven't created catalog items in a while. My question is, what is the best way to show/hide variables based off of a selection from a drop down?  I have 10 fields on the item. The first field is a selection with 2 choices. If they select cho...

Resolved! Date filters - Get records with a date in current month (regardless of the year)

Dears, I need to get records (CIs) with Installed date in the current month, regardless of the year. In ServiceNow there are already some 'trend' filter to do this, but only a static month can be used: How can I implement the same filter, but with t...

Resolved! Virtual Agent- Search Knowledge Base, How to restrict search by only 1 knowledge base

Hi Team, In Search Knowledge Base ,currently contextual search is global. I want to restrict the search by only one knowledge base,like it should display the article from one specific knowledge base. Below is the oob script from contextual search in ...

Resolved! Is it possible to have a task for knowledge article?

My requirement is to have an Assignment Group field on Knowledge Articles and assign a task to that group a month to valid date. I started with the workflow on Kb_knowledge and I don't see and Task activity. Is it possible to have a task for knowledg...

Resolved! Is it possible to view the file stored in "sys_attachment" table without downloading it?

Hi, We are using Report vaccination to collect the employee's vaccination details. As part of this process, they will upload their vaccine card, which will be verified by HR. Is it possible to view the attachment on the platform without downloading i...

Resolved! What is supposed to happen on the Valid To date?

I have experimented by setting the Valid To date in a Knowledge article to a specific day.     But that day comes and goes and the article is still there in a published workflow state.       Is there something else that needs to be triggered or set t...

Resolved! Need help with OnLoad modal in portal

I am trying to create a portal pop-up window (modal) that displays when a user accesses a CLOSED task record in portal (incident, request item, change, etc.).  This modal should instruct the user that the record they are accessing is closed and provi...