Resolved! how will you generate a new sys_id by scripting in servicenow?
how will you generate a new sys_id by scripting in servicenow? and What are the different ways to do so?
Forum Posts
Email Notification is triggering twice.
Hello, I created a notification called 'Request Canceled' when the conditions are met request 'opened by user' is receiving two emails. How to skip the duplicate notifications? Thanks, SR
Resolved! Redirect to custom page after submitting a catalog item
When a Record Producer is submitted we have the option to use produder.redirect to send a user to a specific page after submission. Is there a method to do this custom per catalog item as well? We need to send a user to a different page for a few cat...
Resolved! How to clone/copy standard change request templates?
Hello, I'm searching for a way to copy/clone standard change request templates. Use-cases are the following: Move large number of standard change request templates from one SNOW instance to another. Create new template based on the existing one (in o...
Resolved! How to get variables from a record producer to send an automated email
I am very new to the Service Now administration. im trying to send an email to one of my vendors when certain values are selected on my record producer form. then i want to take other values from my record producer and send it in a formatted email to...
Resolved! How do you change a knowledge article number?
We have a knowledge article in production that somehow has a URL set as the Knowledge Article Number. Is it possible to change the Number after the KA has been published?
How are "Suggested Relationships" and "Containment rules" and "Hosting Rules" related?
In Helsinki, in the CI Class Manager, I see the Service Rules Metadata Editor where I can define Containment Rules and Hosting Rules. There is some official documentation here: Service rules metadata At my university, we aren't using either Discovery...
Flow designer- how to calculate total disk space on a server?
I am trying to figure out how I can create an action in flow designer that wil get me the total disk space on a server. example: The server has 3 disks that have different sizes (100, 200 and 300 Gb) that totales to 600 Gb. I would like to sum these ...
Resolved! Convert Workflow to Flow Designer
I do most of my work in Workflow Editor, I want to start doing more in Flow Designer. I want to create a Subflow that would verify an associate has a manager assigned to them. If not create a Task to assign manager and then allow Flow to move to m...
Resolved! Waiting for MID server to respond
Hi, My mid server suddenly stopped working on DEV instance. I'm pretty sure it is NOT related to our network connection, because other Mid Server, on the same server, are still working fine. I was in the middle of importing data, and the Mid Server ...
Need to check user is part of group in Flow Designer
Hi Everyone, I need to complete below requirement using Flow Designer If the request is submitted by a member of CAB Approval, the request is considered pre-approved and will advance to fulfillment which means need to create catalog task If the requ...
Resolved! Pass data from HTML Javascript to Server Script in portal widget
I have a HTML like this: <input class="chkbx" id="dt_1" ng-model="c.dt_1" type="checkbox" name="dt_1" onchange="chkVal()"/> <script> function chkVal(){ var checkBox1 = document.getElementById('dt_1');if (checkBox1.checked == true){ //pass a value fr...
Dark theme for ServiceNow
ServiceNow is one of the few tools I use which doesn't have a dark theme, which makes it extremely bright in comparison to everything else I work on causing additional eyestrain and tiredness How can I have the dark theme which is similar to enabli...
Number of times a catalog item is used?
Is there a way to tell how many times a service catalog item has been used as a source for a request, change, etc.? As part of a go-live i have inherited, there are some questionable service catalog items that have been created and i would like to ...
Resolved! Slideshow, Powerpoint content in Knowledge base
Hello, I am looking to get information on how to put powerpoint presentation in knowledge articles that operate like a slideshow. Something similar to slideshare.net. Does anyone have any suggestions or ideas on how to achieve this inside ServiceNow ...
