How to support copy / paste of pictures in fields of Service Portal before submitting the ticket

SiddeswaraJ
Tera Contributor

In Service Portal, I want to add a field to my catalog item that lets users paste screenshots (Ctrl+V) and type a comment in the same area. The goal is to:

1.Save the pasted image as an attachment to the record

2.Save the comment to a field like Additional Comments

The standard Attachment variable doesn't support clipboard pasting.

What's the best way to implement this — through a widget or by extending existing functionality? Has anyone done this before with proper linking to the catalog request (before or after submission)?

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