Hi,
I have a Catalog Item, where as per my current organization policy requires for it to have an automated Standard Change Request created and related to the catalog item for record purpose.
I have already configured an automated task for the catalog item, whereby it will run and update the necessary CI attribute into the cmdb_ci table. And once this automation task is completed, it is suppose to trigger an automate Standard Change creation relate/link it to the RITM under Change Request tab.
I have already an SRM change template and a SRM Change Configuration setup with a specific Standard Change Template created. The workflow is now working correctly but the change triggered is created in a Being Prepared/Draft state instead of Scheduled.
How do I go about amending this to be created straight into Scheduled state. I was trying to use a Business Rule to do this but not sure if it is working correctly or should be the right way to go. Below is my current code:
(function executeRule(current, previous) {
// Ensure this runs only for the specific catalog item
var catalogItemSysId = 'dae519d747b0e2503ef66ee4f16d4307';
if (current.cat_item.toString() !== catalogItemSysId) {
return;
}
// Get the Standard Change Template
var templateSysId = '51a0356d470ea6103ef66ee4f16d43a3'; // Replace with your template's sys_id
var template = new GlideRecord('change_proposal'); // or 'change_model' depending on your instance
if (!template.get(templateSysId)) {
gs.error('Standard Change Template not found.');
return;
}
// Create the Change Request
var change = new GlideRecord('change_request');
change.initialize();
// Apply values from the template
change.short_description = template.short_description;
change.description = template.description;
change.category = template.category;
change.cmdb_ci = template.cmdb_ci;
change.assignment_group = template.assignment_group;
change.change_type = template.change_type;
change.implementation_plan = template.implementation_plan;
change.backout_plan = template.backout_plan;
change.test_plan = template.test_plan;
// Set additional values
change.type = 'standard';
change.state = '4'; // Scheduled
change.approval = 'approved';
change.planned_start_date = gs.daysAgoStart(0);
change.planned_end_date = gs.daysAgoEnd(0);
change.parent = current.sys_id; // Link to the RITM
var changeSysId = change.insert();
if (changeSysId) {
gs.info('Change Request created from Standard Change Template and linked to RITM: ' + change.number);
} else {
gs.error('Failed to create Change Request from Standard Change Template.');
}
})(current, previous);
