How to trigger notification for the person who proposed the retire for the article..?

Jaya Chandra Re
Tera Contributor

‎08-12-2024 07:22 AM

Hi Team,

 

I have  a requirement regarding knowledge management, i want to trigger two notifications for the knowledge articles for the retire state.

1)after click on retire it will trigger to knowledge base managers for approval, i created new notification and its working as expected.

2)Second one is after approved by knowledge manager , i need to trigger the notification for Ownership group along with the person who is Propose the retirement.

For the second scenario i tried who will receive tab with "updated by", "ownership group". But after testing it triggers only for ownership group but it wont trigger who click on the user on retire button.(the person who propose the retire)

 

is there any way to fetch these details who proposed the retire..? Please help me on these issue..? if it possible with script, pls help me with script..? 

Thanks in advance.

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Josh Pirozzi
Kilo Sage

‎08-12-2024 07:50 AM

Hello @Jaya Chandra Re,

 

If you review the current options associated to Knowledge Bases, you'll find that they have the ability to link a Workflow to Publishing and Retiring. A potential solution would be configuring a Flow that you can associated to your Knowledge Base(s) where you have the following detailed out:

  1. Trigger = Knowledge Article is in or changes to State (In this case you could use pending retire)
  2. Send Notification Flow Step:
    1. This is where you can associate your "Knowledge Base Managers Retirement Notification" and configure the Notification Body along with the 'Who should Receive'
  3. Approval Flow Step
    1. This is where you can add the Knowledge Manager Group for Approval.
  4. Send Notification Flow Step:
    1. This will trigger once the Knowledge Manager Approval Request has been approved.
    2. This Notification will be your second configured Notification for the Ownership Group.
  5. Approval Flow Step:
    1. This is where you will have the final review / approval from the Ownership Group.

 

Hope this helps you along!

Josh Pirozzi

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