How to trigger workflow from business rule & it should only run when its triggered from business rule

ak6
Tera Contributor

‎06-13-2022 08:14 PM

Hi all,

I have created one custom application (similar to service request) in this, I have created one workflow but it should run only when its triggered from business rule, it should not run when the ticket is created or updated in the custom application.

Please help me with this.

Thanks in advance!!

 

 

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Derek17
Tera Contributor
In response to Ankur Bawiskar

‎01-03-2023 09:18 AM

Hey Ankur,

I have a similar business requirement. 

 

I have a form on the Service Portal that, when submitted, I would like to import/store those variable fields to a custom table and ALSO trigger a workflow for the task table. 

 

We currently just have a workflow on the task table, but moving forward, we want to store all of those variables for each specific request on a custom table and eventually export that data to other systems.

 

I figured that we could create the form and map those variables to the custom table and have a business rule on insert to trigger the current workflow that we have setup on the task table. 

 

Is this the correct way to go about this? Or do you have any other suggestions?

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