How to use Alternate Approvers in Servicenow

[Community Alums]

Hi Team,

We have a custom table and flow written for approval and its working fine. Now we want to use alternate approvers over here. Can someone tell how to achieve this?

Note my custom table does not extend task table

[Viraj Hudlikar]

Hello @Community Alums 

When you say you need alternate approvers what do you mean? When it is needed? What is your condition?
You can try to check with if condition if matches go with particular approver approval or go with desired approver approval. Now setting approver name is something you need to set in flow variables and use it.
Also, it will be better if you able to share what has been done by you till now and what is technical blocker?

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar · Accepted solution]

@Community Alums 

Remember custom table does have cost involved for licensing.

Why not use Decision table and hold the mapping which approval will go to whom based on condition?

You can send input to Decision table and output will be the approval user/group and don't use Custom table

refer below link here

Use Decision Builder with Flow Designer to pick Approvers 

If my response helped please mark it correct and close the thread so that it benefits future readers.