How to write if condition in Macros?

[ch_naresh207]

Hi All,

I created two knowledge bases in my environment 1 is KEDB and 2nd is IKDB(incident knowledge database). each knowledge as a different field so thats why i created UI policys .. its ok for me in form level..

issue with

whenever i published KEDB articles ,,KEDB field is visible and   same time IKDB field is visible,,,,here we are using UI macros.. So, here how to create if condition in macros.

For example: If Knowledge base = KEDB selects visible only KEDb fields

{

                                          else knowledge base =IKDB visible only for IKDB fields

}

Please find the below script how to write IF Else condition ?

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

  <j:choose>

  <j:when test="${knowledgeRecord.article_type != 'wiki'}">

  <div id="article" class="snc-article-content-text">

<b>

KB Number:

</b>

<br/> <g2:no_escape>$[NS:knowledgeRecord.number]</g2:no_escape>

  <br/>

<b>

Problem Number:

</b>

<br/> <g2:no_escape>$[NS:knowledgeRecord.u_related_problem]</g2:no_escape>

  <br/>

<b>

Known Error:

</b>

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_known_error]</g2:no_escape>

  <br/>

<b>

Workaround fix:

</b>

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_workaround_fix]</g2:no_escape>

  <br/>

<b>

Permanent fix:

</b>  

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_permanent_fix]</g2:no_escape>

  <br/>

<b>

Third Party involved:

</b>  

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_third_party_involved]</g2:no_escape>

  <br/>

<b>

Support team involved:

</b>  

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_support_team_involved]</g2:no_escape>

  <br/>

<b>

Risk number:

</b>  

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_risk_number]</g2:no_escape>

  <br/>

<b>

Additional comments:

</b>  

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_additional_comments]</g2:no_escape>

  <br/>

  </div>

  </j:when>

  <j:otherwise>

  <div id="article" class="snc-article-content-text knowledge-wiki-text">

  <g2:no_escape>$[NS:glideWikiModel.render(knowledgeRecord.wiki)]</g2:no_escape>

  </div>

  </j:otherwise>

  </j:choose>

</j:jelly>

[ch_naresh207]

Thank you chuck

Its working fine , thanks for your help.

Regards,

Naresh

[ch_naresh207]

Hi chuck,

As you aware the above code for knowledge base,

I need small help again,

I rejected approvals in knowledge article, the rejected article also is visible in end users in self service.

I need to control only visible approvals articles.

Please suggest me where i need change the above code.

Regards,

Naresh

[Abhinay Erra]

Try this. This is assuming your Title for knowledge bases are ":KEDB" and "IKDB"

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

  <j:choose>

  <j:when test="${knowledgeRecord.article_type != 'wiki'}">

  <div id="article" class="snc-article-content-text">

<b>

KB Number:

</b>

<br/> <g2:no_escape>$[NS:knowledgeRecord.number]</g2:no_escape>

  <br/>

<b>

Problem Number:

</b>

<br/> <g2:no_escape>$[NS:knowledgeRecord.u_related_problem]</g2:no_escape>

  <br/>

<j:if test="${knowledgeRecord.kb_knowledge_base.getDisplayValue()=='KEDB'}">

<b>

Known Error:

</b>

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_known_error]</g2:no_escape>

  <br/>

<b>

Workaround fix:

</b>

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_workaround_fix]</g2:no_escape>

  <br/>

<b>

Permanent fix:

</b>

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_permanent_fix]</g2:no_escape>

  <br/>

  </j:if>

<b>

Third Party involved:

</b>

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_third_party_involved]</g2:no_escape>

  <br/>

    <j:if test="${knowledgeRecord.kb_knowledge_base.getDisplayValue()=='IKDB'}">

<b>

Support team involved:

</b>

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_support_team_involved]</g2:no_escape>

  <br/>

<b>

Risk number:

</b>

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_risk_number]</g2:no_escape>

  <br/>

<b>

Additional comments:

</b>

<br/>     <g2:no_escape>$[NS:knowledgeRecord.u_additional_comments]</g2:no_escape>

  <br/>

</j:if>

  </div>

  </j:when>

  <j:otherwise>

  <div id="article" class="snc-article-content-text knowledge-wiki-text">

  <g2:no_escape>$[NS:glideWikiModel.render(knowledgeRecord.wiki)]</g2:no_escape>

  </div>

  </j:otherwise>

  </j:choose>

</j:jelly>

[ch_naresh207]

Hi Abhinav

thanks for your help .its working fine. but correct button is not visible here its visible help yes or no

Regards,

naresh

[Abhinay Erra]

Because, you have already marked Chuck's response as correct. You can only mark one response as correct Glad to know it is working now.