CAB WORKBENCH DEFECTS
Why I am redirecting to Employee center , when i tried to start meeting in CAB Workbench . Its happening everytime , is there a reason or what it might be ? Thank YouHitesh Ramba.
Forum Posts
Trigger KB articles to new users when they added to a specific group
Hi all,Just wondering if its possible to trigger a kb article to the new user, whenever a user gets added to a specific group. Started with creating an after insert Business rule on 'sys_user_grmember' and not sure how to proceed this. I would like t...
ATF / Order Guide / multiple ServicePortals
Hi, I'm having an issue developing ATF tests for Order Guides in ServiceNow (Washington). The order guides will not populate in the selection. The admin informs me that this is due to us having multiple ServicePortals and I will have to select the ...
SnagIt measuring Last Used date
Hello,New SAM here.I’m struggling to understand how the ServiceNow Agent Client Collector (ACC) gathers the Last Used date for software like SnagIt.SnagIt is a screen capture tool that runs in the background and can be activated by:Pressing the Prin...
Is there an Out of the box survey which populates this indicator?
Is there an Out of the box survey which populates this indicator?These are also the OTB surveys but it doesn't seem to be populating the table with the source.
ServiceNow Platform Overview and Introduction
Hello my fellow ServiceNow enthusiasts, I would just like to check with you guys where can I down a pre-built PowerPoint presentation regarding overview and introduction of the Now Platform.I was searching through Now Create but have not found any.Ho...
ServiceNow Jira integration question - which option would you recommend?
Hi ServiceNow Community Developers, I am currently working on a project to build a bi-direction integration between ServiceNow and Jira and while researching this I discovered that there are at least two ways to achieve this bidirectional integration...
Vendor breakdown
Is there a way that on this indicator there can be a list of the incidents that match the criteria as you can see there is 2 incidents linked to this vendor but there is no way to get the ticket numbers etc
Resolved! Related tab keeps disappearing on incident form
Hi, as you can see in the video attached, when changing the state of my ticket the related tab will disappear and then will come back after saving it. Any ideas how to fix this would be appreciated.
Changing the approver of the RITM, Flow is not moving forward to generate the task.It causing issues
Hi, We have an issue in ServiceNow. Due to absence of users managers, they are requesting to change the approver of the RITM's. After changing the approver, flow is not moving forward to execute the further steps i.e., generating task. When we check ...
Assets in Product Catalog versus Service Catalog
I'll preface this by saying that I'm not an Asset Manager, but am instead a ServiceNow admin trying to understand the available solutions for our desktop team. During our original deployment, we set up a product catalog with all of our consumables (m...
How to enable seamless sso login to users when multiple IDPs are activated?
We have different set of users and have 3 different identity providers say X, Y, Z. User set A - should use 'X' IDPUser set B - should use 'Y' IDPUser set C - should use 'Z' IDP The moment respective users from A or B or C hit https://XXXXXX.service-...
Resolved! Task field on idea should be mandatory
I have a field called organization of type choice. For xyz organization i want to make task field mandatory when idea state are in planning, backlog and in development. @Runjay Patel
Information needed around notification devices tables
We are currently implementing on-call alerts using on-call scheduling in ServiceNow, and we plan to use the Notification Devices (cmn_notif_device) table to store information related to groups, or direct phone numbers.We are seeking detailed document...
Resolved! List collector slash bucket in portal
I want to display slash bucket in portal, can we achieve this? it is displaying on backend view but in portal it is displayed dropdown.