a particular user has the same roles as other Risk users. But whenever he clicks on UI buttons in Risk or risk assessment form, it's not proceeding further. Checked the conditions for UI actions. That looks fine. i don't see any ACL issue as well.Any...
I am unable to submit a record producer in portal
Hi, I was trying to find a solution to remove images from inbound email signatures. If someone has a Linkedin, Twitter, Facebook etc icon, they are all attached to the ticket and the agents have to open them one by one to check if they are valid atta...
do gen ai capabilities using virtual agent can any one help me with step by step guide link ?@servicenow
I'm new to the service now product, so I apologize if this is an easy question. I am interested in trying out the AI search in Now Assist. Reading the documentation it looks like I need the Now Assist Admin. Are these the correct steps?How do I go a...
The API has no examples unfortunately https://developer.servicenow.com/app.do#!/api_doc?v=helsinki&id=c_GlideModalClientSideV3APIhttps://developer.servicenow.com/app.do#!/api_doc?v=helsinki&id=c_GlideModalClientSideV3APII know I invoke GlideModal cli...
Menu and button colorWhen my companies ServiceNow instance was put together with the help of the ServiceNow implementation partners a custom theme was put in using company colors and branding. I was recently given the ask to enable Dark Mode for IT...
I have just cleared the welcome to servicenow training and now I am going through CSA fundamental.However, I cannot the labs instructions. The welcome to service the course, the instructions are available on the page as soon I click the lab page and ...
Hi, We have a business need to have an inbound REST integration from an external system that only supports passing credentials as basic auth.I have set up a local web service user and set the psw. The user has the rest service role as well as ITIL to...
Hi all,Have seen the articles that Service Now are migrating all customers to Raptor DB over 2025 - just wondered if there is an additional cost for this or are the costs only associated with Raptor Pro?Thanks
Hello,I am looking for the following checks, if anyone has access to any of these, it would be of great help.Thank you!Script Includes with duplicate namesGroup should not have an inactive ManagerActive Scheduled Job run by Inactive UserSame field tw...
Hi everyone,I’m currently working on integrating OAuth authentication with a third-party provider and want to use an external vault for storing sensitive credentials. Has anyone here done this before? If so, could you please share the steps or any re...
I've been looking to leverage the ECC Queue to queue up messages for some REST calls. I'm able to call my REST call when specifying the parameters in the script. var request = new sn_ws.RESTMessageV2(); var sendTicketStatusEndPoint = 'https://...
We have a local user, with Web service access only, that is used to create incidents in our instance using the ServiceNow REST API. Due to security policies, we need to change the password for this user every 3 months.An because the user has "Web ser...
Hi, I am using Paris version instance, i am trying to Trian the incidents but i am getting Training request timed out ? Which means we still dont have an option to build PI in personal instance ?
