hr undefined, maybe missing global qualifier

[omsa1]

Hi There,

i'm getting this error after upgrade to Istanbul , when view a incident ,this error showing up on top. I've tried steps in WorkflowScheduler undefined, maybe missing global qualifier but the error still there. Please help.

[sergiu_panaite]

The error you get means you're trying to access global object without a global qualifier.

One way you may get this error is by having business rules or UI actions that are scoped and call a public non scoped Script Include. Can you check if you have something like that?

[omsa1]

Sergiu,

i don't think i understand this.

Is there a way to check this or do i need to check all the BR and UI action assiciated to incident? sorry,i'm still new to SNOW.

[omsa1]

and this is only in test , not in dev or prod instance.

[sergiu_panaite]

It's usually a customer BR or UI action. And yes, you will have to check all the ones that apply to that incident.