HRSD - Journey Designer - Problems setting Journey owner

SimenKnudsen
Tera Contributor

‎06-11-2025 03:51 AM

Hi,

I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).



SimenKnudsen_0-1749638064411.png


As you can see, I am dotwalking to the subject person's manager for the owner's field.
The journey is still set to the opened_by as seen below:

SimenKnudsen_1-1749638405405.png

The manager on the user record is correctly set.

SimenKnudsen_2-1749638674474.png

 

Any ideas why it's not working?
Perhaps the assignment runs before the manager reference is loaded on the sys_user record, so the system can’t resolve the dot-walk yet, but I don't know.
Thank you.

0 Helpfuls
  • 329 Views
2 REPLIES 2

Syvo
Mega Guru

‎07-25-2025 06:43 AM

Hello Simen,

In our Onboarding process, we update the manager after a few steps. On some of our instances the journey owner was not updated when the user manager was set. In the logs I could see some errors referring to jny_ChangeTaskAssigneeUtil. Repairing the Journey Designer solved the issue.

0 Helpfuls

shaikimran4
Tera Contributor

10 hours ago

@Syvo

 

Can you give some steps on how to repair the journey designer

0 Helpfuls