HRSD - Journey Designer - Problems setting Journey owner

[SimenKnudsen]

Hi,

I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).

As you can see, I am dotwalking to the subject person's manager for the owner's field.
The journey is still set to the opened_by as seen below:

The manager on the user record is correctly set.

Any ideas why it's not working?
Perhaps the assignment runs before the manager reference is loaded on the sys_user record, so the system can’t resolve the dot-walk yet, but I don't know.
Thank you.

[Syvo]

Hello Simen,

In our Onboarding process, we update the manager after a few steps. On some of our instances the journey owner was not updated when the user manager was set. In the logs I could see some errors referring to jny_ChangeTaskAssigneeUtil. Repairing the Journey Designer solved the issue.

[shaikimran4]

@Syvo

Can you give some steps on how to repair the journey designer

[SimenKnudsen]

You need to go into plugins and click update or repair on the journey designer plugin.
I have tried it, by the way, but unfortunately, it didn't solve the issue.

[SupriyaWaghmode]

Hello @SimenKnudsen 

In the Journey Designer, the New Hire Journey (Demo) includes a dedicated record producer called "New Hire Onboarding Request"[sys_id=8ca46d8a53e14110fb2addeeff7b1239]. By default, the Manager field is automatically populated with the currently logged-in user's information.

This onboarding request is accessible only to the employee's manager. So, whenever the manager logs in and initiates a case using the Create New Journey template, the manager's details are automatically set during record creation.

I hope this clarifies how the value is set in Journey Designer.
If this resolves your query, please mark it as "Accepted the solution."

--

Thanks & Regards ,

Supriya Waghmode |ServiceNow Consultant

+91-9768700534

www.linkedin.com/in/supriya-waghmode