I am facing an error .... Character reference " " is an invalid XML character. ..... while accessing an article in Knowledge Management in Geneva .... Can some one suggest me on what exactly does this error points to ...

[keerthidasary]

I am facing an error ....     Character reference "&#11" is an invalid XML character.   ..... while accessing an article   in Knowledge Management in Geneva .... Can some one suggest me on what exactly does this error points to ...

[sergiu_panaite]

The KB article contains a character that is invalid in XML format.

I've seen a case where a customer had Japanese bullet point character "・" in a payload which caused "Character reference "&#11" is an invalid XML character".

Regards,
Sergiu

[Brian Lancaster]

I had a similar issue with item that was in the Service Catalog shopping cart.   I went into the back end table (sc_cart in my case) and was able to get the text.   When I copied it into notepad I was able to see some very strange looking characters.   Once I removed them and pasted the info back into the filed the user was able to submit the request.

[Inactive_Us1289]

hi Brian,

Could you please help me understand how did you find the actual text that were causing the error?

I am also facing similar issue with Shopping cart page.

Thanks Much!

[Brian Lancaster]

I copied the text and put it in Notepad.   When I did the characters I could not see in ServiceNow were were visible.   I removed it and put the updated text back into ServiceNow.