Send email notification to requested_for user

[SNnewbie2]

I'm working in creating a catalog task. Inside of my workflow, I would like to add an email notification to the user if they are not able to fulfill the request. I'm not sure how to implement this.

I used a notification inside of my task but It doesn't work. Is there a way I can test that the requested_for has received an email.

[sachin_namjoshi]

Hi,

You can checkout your workflow and add notification workflow activity for requester

Workflow notification activities

Regards,

Sachin

[SNnewbie2]

Thank you for the reply. However, it doesn't show me how to do it. Am I in the right track?

[sachin_namjoshi]

Please check below links which provides your link for editing published workflow.

Creating a Workflow - ServiceNow Wiki

Regards,

Sachin

[SanjivMeher]

In the To field of notification, you need to select Requested For instead of caller field.

And in the message, you should have your subject and message body. That should do it.