Data Certification
Hello all, Is there an out of box approach in ServiceNow to adding the last date of certification and the name of the certifier to a CI record? Thank you, Adam
Forum Posts
Discussion : Integrations in their own Scoped Apps?
Hi All, Looking for more of a discussion around best practice rather than a concrete question. I am working on a customer instance and I notice that they have a mix of integrations in their own scope and in global scope. I have to confess that in the...
Add assignment group to Servicenow Catalog Wizard
Hello. I've been able to add a step, assignment group, to Service Catalog Wizard so that administrator can create template with this new field from there. The goal is to let the case manager to create a form from template, and choose which group this...
New to ACL Scripting
Hello,I'm new to ACL scripting and have been asked to create an ACL, which I did for read access, for a new table. the user asked for two conditions: 1. Read access to all records where current user matches "u_requester", or "u_watch_list"2. Write ac...
Edit RITM variables on the list layout
Hi All, I have a catalog item for which we have enabled 2 fields as editable on the sc_req_item table for a specific group of users.Now the requirement is to be able to edit these fields from the list layout as well.I created a new view and created t...
Upgrade Plan in DEV instance causing issues with other Update Sets in Global
Hello everyone, We have 3 instances, PRD, TEST and DEV. In DEV, we enabled the Upgrade Plan in an attempt to help with future upgrades, but instead of helping, this is causing confusion with regular update sets in Global. We worked in something in DE...
Time Sheets adding another tab with categories
Hello everyone,does anybody know which is the code that displays the time worked categories in the "Other" Tab under "My Time Sheet?I want to add another tab with other categories.In the Time Card Portal - Task Selector widget, Section Body HTML te...
Default filter for Edit Members screen
Hello everyone, I'm looking for a way to control the default filter on the Edit members screen. This is the screen you get when you click the Edit button on a related list, not the related list itself. For example, say you want to give a group a role...
Resolved! Date variable is not auto-populated from existing RITMs
Hi All, I have a catalog item, with 1 drop down ( displaying all RITMs submitted for this catalog item) and 2 date fields(Start Date, End Date).Ask is to auto-populate the 2 date fields based on the RITM selected from drop-down.I used GlideAjax and g...
Modify the state label in flow formatter and stepper component
Process flow formatter provide graphical representation of the stages in process. Let's see how we can modify the labels in flow formatter in native view and in stepper component in workspace view. Configuration Steps : Ex : Modify the state label ...
How to define properties fieldType with JSON type in now-ui.json
I create custom component for UI builder. This component is similar to Data Set component. Properties in now-ui.json is defined below: "properties": [ { "name": "list", "label": "data", "description": "Array list", "readOnly": false, "defaultValue"...
Modify fields shown in SC Order Status widget
Hi, I need to remove some columns from the SC Order Status Widget, and add another one with the short description. So I've cloned the widget and modified the client controller as follows: But all the columns are still being displayed and my additio...
Increase the number of topics visibility on esc portal
Hi Everyone,We are building new portal for HR, where it consists of 10 topics, so in the banner we have a limitation to add 8 max topics so have added all topics and showing as below Screenshot: how to increase the value of topics view in portal:it i...
Setting the Service Portal as the default starting page
We want to make the portal the default starting point for all users.So not only for endusers (without role) but also for workers (users with roles/ license).And on the portal we want to add buttons for entering the backend or specific workspaces like...
Get Most Requested Catalog by REQ (sc_request) with approvals
Hi, I'm currently stuck in generating a report for the most requested catalog by REQ.I was able to pull a report for RITM from sysapproval_approver table and group it by Item.But we also need to generate another one for REQ (sc_request) and I don't k...
