Email is not receiving a response in Cases
Hello Team, We are unable to receive responses from the users when an email is sent from the below option. Can anyone help me to find the issue?
Forum Posts
Ui polices not working on Form Widget
I am using a cloned Form widget on the Portal and none of the UI policies which are present on the form are loading on the Form widget. I was looking in to the OOB server code present on the widget and I am not sure from where data.f.policy is popula...
How can we submit multiple request for the same user using one catalog item.
Can a user submit multiple request by filling one catalog item. (Multiple access requests)
Refresh web page in service catalog
Dear all,I am on Vancouver release.We have a catalog item and wish to create an "onchange"-client script that reloads the page when someoneis changeing a specific variable. I could only find an old hint on the web with the code snippet "window.locati...
How can I filter a list to find records with space
Can I set a filter in a list view to find records with a space in a particular field? If I enter just a space in the search box, it returns records with empty field.
How to handle the for each item error in the flow designer
Hi All, How can we handle errors for each item in the flow designer? User Case:1. Look up records for getting multiple records.2. For reach action for process each record. While processing these records, if an error occurs for one record, the flow sh...
Returning a file in a VA bot response
HiI have a VA conversation built to return an attachment based on user input. I'd like to attach the actual file rather than just an HTML link but cannot find a way to do this.I've got the relevant files in the sys_attachment table but was wondering ...
dashboard not able to rename tab
Hi All, I am unable to rename the tab in dashboard. after renaming when i click refresh it is get back to New Tab 13 Is that something get corrupted? how to rename it
Resolved! Broken reference not display record.
Hi everyone, I think I have broken reference and I have no idea how to fix it.Here is a Screenshot:What could be a problem? Thanks for your help.
Dashbobard not able to rename the tab
Hi All,When i rename the New tab 13 and click on refresh it is not getting updated. I am seeing the New tab 13 , i changed tab name it to Test user and after sometime when i click refresh it again changed back to New tab 13 . Help me why it is occ...
Dashboard for logged in user
Hi everyone,I have a requirement where in I have to create a Dashboard which has a different view for different logged in users with different roles(basically a role based persona view). For example, I have a dashboard where in I have widgets for sho...
Getting error "Could not execute the action" in now mobile
Hello I'm getting an error while submitting request or say submitting an order in now mobile app "Could not execute the action". Please find attached screenshot for error displayed. Regards, Srishti
Outbound Rest API with a BR creating 2 Incidents
Hi,I am trying create an Outbound Rest API connect between 2 ServiceNow instances. I set the BR to have dynamic field values to push to destination instanceHTTP Request:{"caller_id":"${caller}","priority":"${priority}","category":"${category}","short...
how can we get value of variable set from the workflow
How to get the value from variable set in the workflow so that the catalog task which is getting created gets assigned to particular assignment groups based on the variable set values.as per the variables set values catalog task should be assigned.
Resolved! Password Reset Error General error. Contact service desk for assistance
I am trying to use the Password Reset App and have set up the same. For password reset I am going to https://devxxxxx.service-now.com/$pwd_reset.do?sysparm_url=ss_default , Username and captcha accepted, verifcation successful, when I click on reset ...
