hi @poco
you can follow steps to create IAMC ticket:
Create a new catalog item for IAMCS ticket creation.
Add variables to the catalog item that will collect the required data from the user, such as "Incident Type," "Access Request," or "Configuration Item." These variables can be simple text, choice lists, or multi-row variable sets, depending on the complexity of the request.
Ensure that the catalog item triggers a workflow or a flow in Flow Designer, where the process for generating the IAMCS ticket is handled. The workflow will use the input variables from the form to create and populate the necessary records in the Incident, Access, or CMDB tables.
Once the user fills in the required fields and submits the form, the variables are passed to the backend, where the workflow takes over, creating the ticket in the respective tables (e.g., incident, sc_req_item or cmdb_ci)
i hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.
thank you
rajesh
