Unable to Glide " kb_knowledge" records for knowledge base "HR & Legal Knowledge" from global

[bala_1312]

i have written a script from where i am gliding  "kb_knowledge" records for knowledge base "HR & Legal Knowledge" from global scope, but the results are not coming. The roles i have to access knowledge base "HR & Legal Knowledge".

can anyone help ?

[Isaac Vicentini]

Hi @bala_1312!

When you run your script in "Scripts - Background" what is the return?

[bala_1312]

hi @Isaac Vicentini ,

"Security restricted: Read operation on scope 'Human Resources: Core' from scope 'Global' was denied because the source could not be found. Please contact the application admin. "

[Isaac Vicentini]

This is the error you will receive when the Application Restricted Caller Access record is not "Allowed".

You can go to the Restricted Caller Access table and look for records that:

You should find a record that will probably look like this:

State = Requested (or Invalidated)

Source Scope = Global

Target Scope = Human Resources: Core

When you find the record that is restricting access, you can change the status of that record to "Allowed".

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If my answer helped you in any way, please mark it as correct/helpful 🎯

Regards,

Isaac Vicentini.

[bala_1312]

Hi @Isaac Vicentini ,

there are lots of same records , which one i need to allow ?