I want the edit/delete options on template to be removed in Service Operations Workspace

[tinayang15]

How am I able to remove the edit/delete options on an existing template in Service Operations Workspace for interactions/incidents?

I already tried removing the template_editor and template_editor_global from the user, but they are still able to edit it. 

[Vijay Kumar21]

Hi @tinayang15 

Have you got the solution for this?

[tinayang15]

Yes, check your ACLs. We had OOB acls and customized ACLs for template which was conflicting.