When I add gr.setWorkFlow(false); to the script its giving below in the logs and not incrementing the field value
It shows same sys_id in both the log records. Attaching the full inbound action script, please suggest if something wrong in the script
gs.include('validators');
gs.info('New Inbound email action for Licence manager approval is triggered.');
if (current.getTableName() == "sc_request") {
//current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text; // RJP
if (gs.hasRole("itil")) {
if(email.from == gs.getProperty('thc.licence.manager.email')) //This If Block is for Licence Manager Approval
{
if(email.subject.toLowerCase().indexOf("approved") >= 0) //If licence manager approved Free User/User Licence metric REQ
{
LicenseManagerApproval();
}
if(email.subject.toLowerCase().indexOf("rejected") >= 0)
{
Reject();
}
if(email.subject.toLowerCase().indexOf("reject") >= 0)
{
Reject();
}
if(email.subject.toLowerCase().indexOf("denied") >= 0)
{
Reject();
}
}
else if((email.from == current.u_one_of_budget_code.u_email) || (email.from == current.u_reoccuring_budget_code.u_email))
// This Block is for Budget Holder Approval
{
if (email.body.assign != undefined)
current.assigned_to = email.body.assign;
if (email.body.priority != undefined && isNumeric(email.body.priority))
current.priority = email.body.priority;
if(email.subject.toLowerCase().indexOf("approved") >= 0)
{
Approve();
}
if(email.subject.toLowerCase().indexOf("denied") >= 0)
{
Reject();
}
if(email.subject.toLowerCase().indexOf("reject") >= 0)
{
Reject();
}
if(email.subject.toLowerCase().indexOf("rejected") >= 0)
{
Reject();
}
}
}
}
function Approve()
{
/**************************
* This If block is for Hardware Catalogue
****************/
if((current.u_category == 'Hardware')&&(current.u_sub_category == 'Install'))
{
if((current.u_variable_6 != '')&&(current.u_variable_5 == '1'))
{
//Trigger recurring budget holder approval
gs.eventQueue('budgetholder.approval',current,current.u_variable_6);
current.u_variable_5 = '0';
current.update();
}
else
{
//Now if the Approval request Contains CI Need to update the CMDB CI record with Pricing info
var asset = new GlideRecord('cmdb_ci');
asset.addQuery('sys_id',current.u_variable_2);
asset.query();
if(asset.next())
{
asset.u_wipro_ref = current.number;
asset.u_capital_budget_code = current.u_variable_3;
asset.u_asc_budget_code = current.u_variable_4;
asset.u_purchase_price = current.price;
asset.update();
}
current.state = 2; //Setting state to Active.
current.update();
}
}
/*************
* This if block is for Software Catalogue.
* This is for creating record when initial license is not available case
*******/
else if((current.u_category == 'Software') && (current.u_sub_category == 'Install'))
{
createSoftwareInstanceRecord();
}
else // For all other catalogues
{
current.state = 2; //Setting state to Active.
current.update();
}
}
function createSoftwareInstanceRecord()
{
var software = current.u_application;
var device = current.u_cmdb_item_affected;
//Check if the Record is there or not in software instance table.
var si = new GlideRecord('cmdb_software_instance');
si.addQuery('software',software);
si.addQuery('installed_on',device);
si.addEncodedQuery('u_state=Reserved^ORu_state=Consumed');
si.query();
if(!(si.next()))
{
/*************
* Create the software instance instance record.
* This is the case where License available changes from false to true and state changes from scheduled job
***********/
si.initialize();
si.installed_on = device;
si.software = software;
si.u_state = 'Reserved';
si.insert();
}
current.state = 2; //Setting Request state to Active.
current.update();
}
function LicenseManagerApproval()
{
//check if the Deployment Type of the REQ is Manual or Automatic.
if(current.u_variable_5 == 1)//REQ is Manual.
{
current.state = '5';//Awaiting Budget Approval
gs.eventQueue('budgetholder.approval',current,current.u_variable_2);//Trigger one-off budget holder approval
current.update();
}
else //REQ is Automatic
{
Approve();
}
}
function Reject()
{
var ci_name;
current.state = 4; //Setting state to Reject.
current.approval = 'rejected';
current.close_notes = 'APPROVAL REJECTED/DENIED';
if((current.u_category == 'Hardware')&&(current.u_sub_category == 'Install'))
ci_name = RejectOperation();
current.update();
if((current.u_category == 'Hardware')&&(current.u_sub_category == 'Install')&&(ci_name != ''))
current.work_notes = "Asset \'" +ci_name + "\' Unreserved";
}
function RejectOperation()
{
var gr2 = new GlideRecord('cmdb_hardware_product_model');
gr2.addQuery('sys_id',current.u_variable_1);
gr2.query();
if(gr2.next())
{
var assets_in_stock = gr2.u_assets_in_stock;
if(gr2.u_ci_type == 'not_contain_ci')//if assests in stock
{
//gr2.u_assets_in_stock += 1;
//gr2.u_assets_in_stock++;
gr2.u_assets_in_stock = assets_in_stock +1;
gs.info('Reject Operation called by: ' + current.sys_id.toString());
gr2.setWorkFlow(false);
gr2.update();
}
else
{
/***
* Query CI table and then change the status to Non reserved
***/
var ci = new GlideRecord('cmdb_ci');
ci.addQuery('sys_id',current.u_variable_2);
ci.query();
while(ci.next())
{
ci.u_status_of_new_stock = 'non_reserved';
ci.update();
}
return ci.name;
}
}
}
