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Resolved! Embedding mp4 videos in knowledge articles

It doesn't seem possible to embed an mp4 file in a knowledge article.   Ideally I'd like to store the mp4 in the Video Library and play it in a knowledge article.Can someone a) tell me I'm wrong and how to do it or b) why this is the case.Thanks!Step...

Did you know about User Criteria?

Did you know?Did you know that Service Catalog and Knowledge Base applications share a feature called User Criteria?User Criteria allow administrators to control access to content in a service catalog or a knowledge base.Administrators can create Use...

Resolved! Best Practice for UI Policy Inheritance Rule.

I have one question related with UI Policy (in case of Extended tables) I have extended one table eg resource_plan and new table is ext_resource_plan, here by default the inherited is set to false in UI policy, so i need to make a copy of those UI po...

cloudboy by ServiceNow Employee
  • 2070 Views
  • 2 replies
  • 1 helpfuls

Resolved! List cell edit shows message "Field does not exist for this record" though field is editable on the form.

Hi guys! Has anybody  encountered the scenario where list cell edit on a specific field displayed message "Field does not exist for this record", however same field is editable on the form? Verified the ACL's, they seems to be fine. Verified the scop...

antonyx by ServiceNow Employee
  • 1644 Views
  • 3 replies
  • 2 helpfuls

Same choices dependent on multiple values

I have a state field with values as Pending and Review and few other values. I have a substate field which is dependent on state field. When state is Pending/Review, sub state should show below values; Pending ChangePending IncidentPending Problem Ho...

Khanna Ji by Tera Guru
  • 2410 Views
  • 6 replies
  • 0 helpfuls