I wanted to set up the approvals on the story module

[rajasekahr]

Hi Team,

we had stories module  which we had using as per the ITIL standard.

we need to implement the approvals ,once the story approved it need to move to next stage ,other wise it need to get cancelled.

plesae suggest is there any additional steps i need to perform to define stages ,how it is there out of box for ritms  and show workflow also should be display at each record.

Thank you 

Rajasekhar

[Muralidharan BS]

HI Raja,

You can try with flow designers, 

1. Set up a trigger on the story table with specific state

2. Use ask for approval default option

3. use flow logic, if approved set the state to next state. 

This should be sufficient to implement approvals

[rajasekahr]

Hi Murali,

So workflow is bit complex compare to flows? and show approval link helpful to the users in future where the workflow is processing either approval is cancelled or approved.

now at present all the state changes are needed manual intervention, when the workflow(flow)implemented manual tasks can be able to automate right...please suggest.

Please suggest i need to configure stages also through the flow?

Thank you

[Muralidharan BS]

Yes, flow designers are much easier to configure compared to workflows, when you define approvals, the approvals will be shown in the related list of the story once you configure it. 

Yes once the flow is implemented the stage will progress as designed. 

check this in docs - https://docs.servicenow.com/en-US/bundle/sandiego-application-development/page/administer/flow-designer/concept/flow-designer.html