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Resolved! unable to edit table

Good Morning/Afternoon/Evening Community,Was wondering if this is something I should put a HI ticket in for...We just upgraded to Helsinki, and I can run reports off this table (incident_metric) and get results.I can edit a lot of other tables, but i...

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Brian S5 by Kilo Sage
  • 1843 Views
  • 3 replies
  • 0 helpfuls

Blank page after submitting service catalog

Upon submitting a service catalog item, I'm getting a blank page with no results. Other users in the system (Dev environment) have been able to submit without any issue. Upon opening the browser's console I see this message: "Unloaded table does not ...

josephtucker by Giga Contributor
  • 1635 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to Auto-expand Knowledge Text Field?

Is it possible to auto-resize the text field in the Knowledge Article to display as large as possible from the beginning? Most knowledge articles are longer than the default display size, and it would save steps/time/usability if this change was poss...

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TylerTeter by Kilo Guru
  • 3041 Views
  • 4 replies
  • 0 helpfuls

Notifications for Knowledge article feedback

I am curious what others are doing with Knowledge article feedback, comments, helpful yes/no?         Do you , as an administrator, monitor these?Do you have notification events set so that you and the author can be notified if any comments, feedback...

barbclark by Mega Expert
  • 2504 Views
  • 5 replies
  • 1 helpfuls

Resolved! The mysterious case of the disappearing workflows

I have a custom task type that generates a workflow.   In a 3 year old solution, about once a year, a bunch of tasks appear to lose their workflow context.   So two questions:1) Has anyone experienced either spontaneous droppage of a WF context *OR* ...

Uncle Rob by Kilo Patron
  • 4061 Views
  • 13 replies
  • 2 helpfuls

Resolved! Hide attachment on an incident record producer

Hi,  I am trying to hide the attachment icon on header with below code in Eureka   in an on load client script but it is not hiding the icon.  var attachment_header = document.getElementById('header_attachment_list');attachment_header.style.display='...

Recomendation / Best Practice for Cloning

Hi all,do we have some recommendation or best practice around cloning?We do recommend to our customers to clone the ServiceNow instances on a regular basis. How about keys and proxies?In order to be able to read encrypted data after a clone we will p...

Daniel Draes by ServiceNow Employee
  • 4137 Views
  • 2 replies
  • 1 helpfuls