Icons are not visible

Geeky · ‎03-16-2015

Hello Friends,

I am trying to add icons to the catalog items but they are not getting displayed. I am following below steps;

1) Go to Maintain Item and open the catalog item

2) Add the icon and update the item

Tried with icons of file type PNG with 16*16, 24*24, 32*32 etc but nothing is working.

Am I missing anything here?

Regards,

Srini

Pradeep Sharma · ‎03-16-2015

Hi Smeru,

Can you please refresh the instance cache and let me know the outcome.

instancename.service-now.com/cache.do

Note :

Ensure that a cache flush is not being run during business hours. Scheduled cache flushes, using cache.do, can affect overall performance and degrade system response times. Cache flushes are intended to prevent older data from interfering with changes and updates. Cache flushes should not be run during business hours and automatically triggered cache flushes are not recommended. Cache flushes are performed automatically when using update sets.

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Harsh Vardhan · ‎05-23-2019

can you put some screenshot here?

did you try to add the image in picture field ?

Kopal1 · ‎05-23-2019

Hi Harsh,

Appreciate your quick response buddy. 🙂

I got it resolved now. I was facing this issue because of scoped apps and custom UI policies.

Regards,

Kopal