IHow do you copy catalog variables to a request field?

[kmathis]

I've seen this topic in the community a lot, but no straight answers on how to accomplish this.

I have two variables in a Service Catalog item that I need to copy to a field in the Request (sc_request).   Is this possible?   I've tried writing a Business Rule, a variable client script, etc.   I cannot copy these variables contents into a Request field.

Thanks in advance!

[sreejamukherjee]

Thanks for this information Chuck .

But even if I commented current.update(); its not working.

[Chuck Tomasi]

Sorry, I meant to type more about the solution before hitting save.

First thing to check is if your variable actually has a value.

inside the if statement, add a line something like this then check the logs.

gs.info('>>>DEBUG: WD_sa_requested_for: ' + ritm.variables.WD_sa_requested_for);

Alternatively you can use the script debugger to set a break point and investigate the values of the variables and fields.

Second thing, check the log for any errors. It may be complaining and you're not seeing it.

[vsharma]

Hello Abhinay,

How we can exclude the questions(variables) which are null.

Please suggest.

Thanks

[kmathis]

I tweaked the script just a bit to accomplish what I needed.   Much thanks to all of your for your input, time & help!

This is a Business Rule in the sc_request table running Before Insert.   This script completes the Short Description and Description field from the Variables on the request form in the catalog:

var gr= new GlideRecord("sc_req_item");

  gr.addQuery('request',current.sys_id);

  gr.query();

  var varArr='';

  while(gr.next()){

  var set = new GlideappVariablePoolQuestionSet();

  set.setRequestID(gr.sys_id);

  set.load();

  var vs = set.getFlatQuestions();

  for (var i=0; i < vs.size(); i++) {

  if(vs.get(i).getLabel() != '') {

  varArr+=vs.get(i).getLabel() + " = " + vs.get(i).getDisplayValue()+'\n';

  }

  }

  }

  current.short_description=gr.variables.Request_title;

  current.description=gr.variables.description;

[Dead Blade]

This script works thanks, but how can I only show variables that equal true and hide "= true"