Hi together, I try to achieve a Workflow(s) with the Flow Designer which does the following: Check out all Incidents in State : On Hold and Reason: Awaiting Caller where the Updated Date is older then 7 Days. Then take all of these Incidents and ma...
The Current status widget only displays Business Services. We would like if we have a technical or application service with outage that they display too. I looked at the server script below but not sure how to change it to show all the services. Any ...
After promoting update set [ has Flow designer updates ] from lower region to Prod, When I try to open flow designer it prompting error "An error has occurred, please try again or check the logs for more information" and in lakhs of logs, I found thi...
Is there a simple way to find what columns stores what data in CMDB tables. I found "CMDB tables descriptions" documentation which explain about tables but there is no column information. For example, if I want to store kernel data like name , releas...
Hi All, I know that we have a UI action on the Test called 'Copy Test' , we are able to copy the entire test along with test steps. My Requirement is to copy individual test steps while creating test steps with out copying the entire test . Please le...
Hi Guys, In Flow Designer, what is the command/syntax to get the current login user? Thank you!
I would like to be able to write a step in my mid server script file to login to exchange online (Connect-ExchangeOnline) and run a simple line of powershell.ie Add-MailboxFolderPermission -Identity john.doe@123.com ........... From what I can tell, ...
Hi, I have developed a Virtual Agent(Chat Bot) according to my business and deployed in Service Portal. Now my customers are asking to deploy it in the other applications which is owned by my company. How would i achieve this. How can make my Chat Bo...
For audit purposes, we have a need for documentation we can point to that explains why these ServiceNow accounts access our instances: usagestat.sync@sncinstance.scanner@sncsystem@sncHas anyone been able to get this from ServiceNow before, or can poi...
I have a question on how to display a variable's label instead of its value on catalog task?Here's what I see on the catalog task, it's showing support group's value, instead of its label name or display name: Here's what I put on the flow to have ...
Why doesn't every outbound email have a watermark.I have noticed that not every outbound email generates a watermark record. I have looked for a BR that creates the Watermark records but couldn't find one.I thought that since the purpose of the Water...
Has anyone determined a method of sorting Knowledge Base articles? It appears the articles are automatically sorted by published date. Is there a way to arrange the articles alphabetically or even a custom order?Stephen Pridmore
Hi ,I am trying to set form view based on the value in form using onload client script.I have tired with switch view method , but the page is loading continuously . please help over here Thanks & Regards,kalyani
I am in need of assistance with two items related to the TinyMCE editor as part of an effort to keep Knowledge Article authors from having to edit the source HTML, as well a having found the Updates to the TinyMCE 5 HTML editor product doc that says,...
I have added cancelled condition in the Approval group activity and I have cancelled the approval through the scheduled job but the approval takes approve and the next activity is run. so i need to script for cancelling the Approval group activity.I ...
