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Forum Posts

Create multiple ticket using one inbound email

I have a requirement, for the incoming email using inbound action, multiple tickets should be created for Purchasing table. The condition depend on the attachment of the incoming email. So inbound action have to check, if incoming email have more tha...

stayyaba by Tera Expert
  • 1835 Views
  • 5 replies
  • 0 helpfuls

How to optimize knowledge search

Seeking help on how to optimize knowledge search. We are currently utilizing the meta field to optimize knowledge search and currently encountering limitations. 1. In the article a keyword in the meta field is "spam,spam_email"2. When a user searches...

Albert by Tera Contributor
  • 777 Views
  • 1 replies
  • 0 helpfuls

Redirect user after submitting record producer

Hi, community; I'm having issues with this record producer. I want to redirect the user based on the response to the variables. I've tried incorporating the if statement inside the record producer and an onSubmit catalog client script but to no avail...

taofeek93 by Tera Contributor
  • 1646 Views
  • 3 replies
  • 0 helpfuls

Resolved! Pop3 authentication failed in my PDI

hi Need your assistance as when test the connetion for POP3 email account on my own PDI-Rome version it is showing error message: Connection failed: Authenatication failed as attached,POP3 settings are shown in the attached, as of now I am using the ...