Current Version: Tokyo
Non-authenticated users are unable to view images in the description of catalog items. The images in the „picture“ field of the items are rendered correctly, but for images in the description, a placeholder is shown instead.
Here are example screenshots from the view of an unauthenticated user:
Catalog item image is displayed correctly:
Snippet from description with a missing image:
The solution described under the following link did not solve the issue.
(Solved: Images not visible to non-licensed users within KB - ServiceNow Community)
We added the suggested ACL for the public role and also added the table sc_cat_item to the list of accepted tables.
Here a screenshot of the ACL script:
All attachments in the KB are shown correctly to non-authicated users, but the issue in catalog items persists.
Any other idea how to tackle this?
