Impact of overallocated ITIL License / Subscription

Lex
Tera Contributor

‎05-05-2022 12:31 AM

Hi,

I would like to understand, what's the potential negative impact in our operation if we have overallocated the ITIL license / subscription?
Will it deny other users from using the system?

Regards,

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Maik Skoddow
Tera Patron
Tera Patron

‎05-05-2022 02:02 AM

Hi

no, there is no functional impact. Users still use the instance as before.

But ServiceNow may perform any license audit and will inform the platform responsible to pay the extra costs or reduce the licensed users.

Kind regards
Maik

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steveleachman
Giga Guru

‎05-05-2022 07:27 AM

From my experience ServiceNow will contact you to advise of the over allocation and give you 30 days to reduce the numbers or arrange for the purchase of more subscriptions. 

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snbrown
ServiceNow Employee
ServiceNow Employee

‎05-07-2022 04:54 AM

Both of the above answers are 100% correct.