I just noticed our Knowledge approvals aren't showing under our My Approvals link. There isn't any special filters on My Approvals that aren't OOB.Our approvers are receiving emails saying they have an approval request but they can't see it from the ...
Hello everyone! I am facing a "Security Constraints prevent access to requested page" issue when I try to log out from my instance. This was working fine in Geneva but creating issues when upgrading to Istanbul Patch 6. The environment has SSO config...
In our project we are using Azure AD as our SSO-provider.What I cant make working is redirecting email hyperlinks to the Service Portal login page in order to do an external login if the user does not have a SSO-session.I have modified the hyperlinks...
What is the best method for manually deleting a SLA on a task? I'd like to do the following. For INC0001234 in the related list, the incident SLA tab has two running SLAs . For this specific incident I want to remove/delete the two running SLAs...
I am trying to use an ifscript to check if a list collector selected values is empty or not. If it's not empty, I will generate tasks based on the selection.Right now my script looks like this but I see a warning:
I am using UI16 on Istanbul. I am trying to get workflow editors work to be captured in an update set but not give them the admin role.Following the instructions here - Grant access to the Update Set Picker - I have created a new role and added it to...
Hey, I have a list view that I created and for some reason I can't search policy numbers or license number fields on the snippet attached the fields themselves are Type: Lists any idea on why they are greyed out?
Hi community,How would you setup an auto-reply e-mail for unregistered users?Mail actions of type "Reply" fail with the message "Reply Email not sent, empty user_id", pretty much like here:Thank you for ideas.
Hi Community! Have an issue with a UI macro for downloading a SOP document from a knowledge base article. When I preview the record producer myself the download works correctly but the record producer preview window redirects to the homepage url. W...
I recently activated the GRC Plugins on my NonProd instances. This created several OOB scoped applications. I need to make configuration changes to some of the associated objects that I will want to move through the environments. What is the be...
I know the onLoad script for automatically displaying More Information text, but was wondering if it's possible to only open it if a field is changed after opening i.e. type of request = 'delete'?
Hi Everyone!I am trying to import articles into our KB and whenever I import an article (word document that already has images formatted within the document) the article imports but the images are taken out of the article and attached as image attach...
Is it possible to change the Password Reset Entry page (Public Page) that users can use it publicly? We need to add some branding on the page so that i looks like a legitimate page for users instead of plain page.Currently there are no customization ...
Is there a script that can be place to remove options under a variable. UI Policy will just hide the variable and that's not what I want.For example:If Remove User Access is selected for Type:I want only N/A to show and not the other 2 options f...
