Impersonation role for ITIL users

[steveturley]

I'm trying to grant impersonation rights via the 'Impersonator' role to some ITIL users. However, it doesn't seem to be working. Is there any other roles required?

[Yousaf]

Hi Steve,

Please refer and see if any of these solution work for you.

impersonator does not work for Non-Admin

Mark Correct or Helpful if it helps.

[Appli]

Hi, generally - no, granting impersonator role to ITIL user should be sufficient to test as a technician. May you please provide a bit more details what is not working as per expected? 

Hope it helps

[Ambika Sekar]

hi @Appli  

The Impersonation is working fine, I'm able to impersonate the users , however after impersonating the user, the user should land onto to a Basic home page i.e now/nav/ui/home.

Instead they are all landing to SOW workspace which now/sow/home

I want all the users whom i'm  Impersonating to land onto a different workspace which is now/csm/home