Import Articles- Knowledge Management Service Portal Homepage
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‎02-18-2018 10:43 AM
When ServiceNow introduced the Knowledge Portal, it seems like they missed on allowing the ability to 'Import Article' from the Knowledge Portal homepage.
In their product documentation, they highlight "To use the Knowledge Management Service Portal, activate the Knowledge Management - Service Portal plugin (com.snc.knowledge_serviceportal) and enable the glide.knowman.serviceportal.enable_redirectproperty."
However, in doing this the knowledge homepage re-directs you to portal, where you no longer have the ability to Import Articles. Has anyone else run into this issue? Were you able to replicate the ability to Import Article within the Service Portal? If we were to go live with Knowledge Portal today, I planned on adding a new application menu, one for 'Knowledge- Portal' and one for 'Knowledge- Native UI' to still give people the ability to import.
Hope I'm not the only one who noticed this!
Thank you!
-Marques
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Knowledge Management
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‎07-31-2018 06:23 PM
We have made the decision to include Import as a platform UI feature, and not add it to the KM Service Portal. The platform based feature is currently targeted for Madrid, but not confirmed.
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‎07-31-2018 08:28 PM