ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Assignment Group Condition - Please help

Heya, I have a question regarding assignment group condition. We've got 3 groups Assignment Group 1Assignment Group 2 Assignment Group 3 The individuals in these assignment groups are distinct, but there are two members who belong to all the 3 assign...

rrajagopal by Tera Contributor
  • 1061 Views
  • 4 replies
  • 2 helpfuls

How to use the onboarding experience / guidance modal?

Hi there I'm wanting to make use of the Onboarding Guidance modal to display information to users as they log in. There's doco here on how to create one: Create an onboarding experience But there's no information I can find anywhere on how to trigger...

Community Alums by Community Alums  
  • 1250 Views
  • 3 replies
  • 0 helpfuls

Flow Designer Recommendation

Hello,I created a flow and it works fine. I have a requirement where the agent wants to be able to manually set the flow to any stage in the flow. This is in the case where the request had to be sent back due to any error in the process of the flow. ...

Leo42 by Tera Contributor
  • 535 Views
  • 5 replies
  • 0 helpfuls

A particular case of rolling SLA

One of our teams has a quite interesting SLA.  They work in 2 rolling shifts. A) 08:00-20:00 and B) 20:00-08:00. An incident occurring in Shift A, has 2 hours to be resolved. While in Shift B has 4 hours.  The issue is that when an incident happens i...

NikolasP1 by Tera Contributor
  • 348 Views
  • 2 replies
  • 1 helpfuls