I have an integration what is raising a catalog item, and here I would need a business rule to count how many times do we have a specific word in the variables called "External Description". I can fetch the value from that variable " var text = scReq...
Hello Everyone In major incident compose email can be handled by the user who have 'major_incident_manager' role only ? If its possible then How?
Hello,We have a customer we are developing some API and they want that in the incoming message (JSON) they ahve different sections, what is so far not an issue, except when it comes to the order creation, as it looks like this. "Rows": [ { ...
Hi All, I need to copy RITM work notes for a particular catalog item.I am not sure what to add in the query.Please help.Thanks,Sam
Need hide "Add attachments" button for a particular item, not on all widgets, in Service Portal. How can it be done?
When creating a new article in Orlando the Anchor is missing in the control pane. It is showing in the New York version. How do I activate this in Orlando? New York Version Orlando Version
I'm developing a client script in my PDI on the Incident Table. When a user changes the state to canceled (value = 8), then currency 1 field gets auto populated with the absolute value of currency 2 field. Screenshot below:Below is my Client Script t...
Hi, On Service Portal, UI policy does not work and when checking the browser console there is an error "Could not load U IPolicy script for policy" and there is error "There is a JavaScript error in your browser console" error message appears when a...
Hello, I have created a button in the incident form named "Create Jira" which should on click redirect to the Jira page.Steps performed:UI Action configuredUI Page configuredAttached is the result.I have the button but I cant figure out how should I ...
Flow designer question.Is a wait for condition of approval = approved required when using the Ask for Approval action?I seem to have differing results on whether needed or not.Following the approval action is If flow logic for rejection.Will the syst...
Hello SN Team,How to deactivate user if user is inactive for 15 days using flow designer.can anyone suggest me to resolve it.
We have a catalog item what is triggering a flow, but at one point the flow would need to update the Reqiest itself, and it seems like it is constantly failing to get the request number back. Here is what I have tried so far.1. 2. as for the error i...
Hi, When I create user account from Ad activity in orchestration it accepts only useraccountcontrol value 544. When I directly create user account in AD it is created with user account control value 512. Please help.
We recently upgraded from Utah patch 8 to Vancouver patch 5. When we did, the plus sign (the button to create/open an incident) on the My Work tab of the Agent Mobile app disappeared. Has anyone else experienced this? I saw nothing in the release not...
I know activities of interactive users are recorded in syslog_transaction table but where the logs of non-interactive/API/OAuth users recorded on the platform?
