Hello, I am trying to create an email notification that gets fired if the assigned to field is unassigned for more than 20 minutes. Not sure how to do this. I tried to just use logic from the email notification, but it does not seem to be working. Th...
We have a requirement from a number of support teams who state that the number of SMS notifications (and frequency) are inconvenient and unproductive. I have scoured through ServiceNow Community posts that references "SMS", "text", "pages", "notifi...
Hi all! I need help querying the kb_knowledge table on a record producer so I can attach the latest version of a kb article on the incidents it creates. var kbArt = new GlideRecord('kb_knowledge'); kbArt.addQuery('number', 'KB0107111'); kbArt.orderBy...
Could anyone help in sharing the API documentation link for the ProcessUnity Platform if you have it handy. I tried to look for the same and not sure why the documentation is not easily available. I was able to look into one of their data sheet but ...
Hi All, We are implementing flow designer for one of the catalog items and we have below scenario and not sure how we can solve this using flow designer :- Scenario : We have to trigger approvals to multiple groups (dynamically it can be 2 groups, 3 ...
Hi, I get an error when I try to setup a second key. I would like at least 2 keys linked to my account. Here is the link in the screenshot. Web Authentication: An API for accessing Public Key Credentials - Level 2 (w3.org)Google allows me to associ...
Hii ,I am working on integration with snowflakes, for this i need to create new service account. can you help me with what is service account ?how we will create that?,what is use of service account ?and if i want to use existing one how can use that...
Hi, We are currently reviewing our Orcherstration licence and also looking into Orchestration training. As per the webpage it states the following: “Please note that Orchestration Fundamentals will sunset at the Quebec release (March 30th). Integ...
Hi, I want to cancel the workflow of a ticket using the flow designer. currently in business rule using wf.cancel(current), I'm cancelling the workflow, but I am not getting any scripting option or OOB action to cancel the workflow for a ticket. Can ...
Hello friends , could please give me a link to find examples of user stories . I’m writing some for core configuration and incident management.thank you
Hello Team - What is the easiest way to add a currency question using a variable please for a Service Catalog Item, for example: What is your card limit?Customer to enter an amount in hundreds ie $100 $200 or $1000 or $100.00 $200.00 or $1000.00 Than...
We have a custom widget that is used on our service portal like a custom icon widget I would say. When the portal loads I notice the following errors in the logs:Error while fetching the host of the URL : https://XXXX.service-now.com/{{i.icon}}: java...
Hi, I am trying to set up a Risk Assessment Methodology and am struggling to populate the Factors for the X and Y axis of the Heatmap. Set up is as follows: If I open the 'Residual Assessment' Assessment Type, you can see 'Enable Heatmap' is tic...
Hi, after searching the forum and discords I could find only that it doesn't work, anyway I ask the questions again. Can ServiceNow send emails from multiple accounts? Background, we have in serveral countires local servicedesks, with local email adr...
Hi,I have created an update set in one scope and made changes. Now, the scope has to be changed to global. Is that possible? Please give your valuable solutions/leads. TIA,
