Import XML menu missing

e_wilber
Tera Guru

I am an admin with elevated roles on this instance but when I go to any table in list view, when I right-click the table header I don't see the menu to import an XML record.


I looked at the UI context record for Import XML and it is OOB. Is there a property or something somewhere else that might be preventing this from showing up for me?

5 REPLIES 5

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Eric,



Did you turn on the checkbox i.e   "Activate an Elevated Privilege" next to impersonate icon or under dropdown in UI16.


darlawolf
Giga Expert

Review the sys_property glide.ui.admin_import_xml_roles


My hunch is it got changed from admin to another role or you need to elevate to security_admin to see the UI action


Michael Ritchie
ServiceNow Employee
ServiceNow Employee

You can navigate to System UI \ UI Context menus and search for Import XML to validate the condition.


Good call but I did check and it's set to "admin" for this role.



Also, from the previous poster, I did elevate my roles to Security Admin and still can't see the import choice.