Service Portal / Native UI Switching

Bill_Collins
Mega Guru

‎01-26-2018 11:31 PM

I need the functionality shown in the following image, i.e., I would like to switch between the Service Portal and UI16 (Native UI) via the navigator (I believe "navigator" is the name for this page component.). nathanfirth @btilton ctomasi

2018-01-26_23-18-13.png

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Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎01-27-2018 07:43 AM

Hi Bill,



I think you should be able to add the Switch to Legacy link through the service portal header record. This post may help you with the redirect:


Navigating Multiple Service Portals - ServicePortal.io - Service Portal Tutorials, Widgets, & Themes



As far as adding the link in the profile dropdown in the default frameset, I don't think you'll be able to add anything to that. The only way to do it would be a global ui script, which is generally a bad practice. In my experience most people put a link in the leftnav to link to the portal.