Hello,we are experiencing an issue where Outsourced Service Providers agents (sn_csm_ocs.ext_agent role) randomly lose access to Case and Case Task records. It seems to happen randomly in production instance and I was not able to reproduce this on pu...
Hi Experts I have created a survey and added the trigger condition if one Incident has been resolved it will trigger an assessment to the user to ask him for a survey.It is working fine.I need to know if it is possible to create a trigger or a schedu...
I want to give you the two techniques for configuring ServiceNow forms, that will leapfrog your skills from beginner to expert. In the age of digitization, documents transition from hard copy paper to digital documents. ServiceNow has been a primary ...
Hi,I want to hide the standard template in a specific knowledge base, so that users are only allowed to use a customized template in that KB. At the same time, want to keep the standard template available for other KBs. Other articles mention this is...
Hi everyone,I'm currently working on Employee center - Content publishing. From my perspective, content publishing is kinda similar to Knowledge articles: a content for user to view. So, I'm checking whether it has a place for storing data about view...
Hello community I need the update the owner field of each catalog item. I have an excel list containing the catalog names and new owner names, but it is a little long so I wonder how I can bulk update each catalog item with the new owner names? Thank...
Hi all, I am facing issue getting voucher after completing the ON Demand course for Servicenow Administrator, I get to the vouchers page where I am asked to claim the voucher but after that getting below message, could you possibly help? Not getting ...
I wanted to point out the two biggest mistakes in navigating around the ServiceNow Platform. Unfortunately, these mistakes are common. And not only it is common, but they’re hard for beginner users to break. So first, I’m going to point out what the ...
Why this function is Not Working in Flow designer Action when i try from background script its working fine but when use in script action and try to call that function in flow designer it was not workingfunction(sys_id_data_source) { var gr =...
Trying to determine where some of the notifications are coming from when someone commented on an article?and if there is some configuration that notifies the owner or a group if the feed back is low?Is there a report for this
Hi Guys, I have updated the system property for sn_km_portal.glide.knowman.serviceportal.enable_redirect to true as per https://www.youtube.com/watch?v=m9ZwsEw4NlE&t=1s Whenever I open an article, there is a ServiceNow logo showing, how do I get rid...
As a ServiceNow Certified Instructor, I want to talk about the best practices for managing users in ServiceNow. I see a common mistake when a user is created, ServiceNow administrators tend to add roles directly to a user. It is not only a bad habit ...
Our SCCM import fails because the last run datetime updates to a date far into the future. The last run database field is LastHWScan. We can use the import table to identify the server(s) with the future date but we don't want to constantly monitor t...
Hi,Use case is that we want an email to be sent out weekly that displays a list of projects that have not had a status report created within the last 7 days.I have been playing around in Flow Designer and so far have the following flow:This flow succ...
