Duplicate "Save" options on RITM/SCTASK form context menu
Can anyone please help me diagnose the root cause of duplicate "Save" options showing on form header context menu on RITM/SCTASK.All help is greatly appreciated. Thanks.
Forum Posts
Catalog Checkout widget -Requested for field
when you order an item from the portal, SC Catalog Item widget calls Catalog Checkout widget(id= sc-checkout) I want to change data that Populates for the field Requested for I want data in that field to be from specific variable on the item. where o...
Unable to train the model
Hello everyone, I am trying to explore predictive intelligence and I am trying to create model to predict the category based on short description on incident table and when I try to train the model I am getting error " The model has encountered an er...
Is there any way to click this checkbox through ATF. this field is present under Variable section of
Is there any way to click this checkbox through ATF. this field is present under Variable section of sc_task
Some(2 or 3) RITM requests are not routed to particular assignement group
We have checked for all the requests that have been raised under PTO and HR system support catalog items are directly assigned to particular assignment group in PROD except 3 or 4 affected tickets which we found that not automatically assigned to the...
Resolved! How to add Ghost Texts on a placeholder
Hello Community,Please how to I add a ghost texts to a place holder? I will like to add some ghost texts to a text box as a form of additional information that will disappear once the user starts to type into the text box. Thanks
Quick select/highlight between HTML tags in Source Code when editing articles
I was wondering if there's a smarter/quicker way to select/highlight text between tags when editing Source Code of an article. I currently put my cursor where I want it to start, press Shift then click where I want it to end. Is there a smarter way w...
In Tune/ SG-SCCM not updating CI Name / Hostname
I cannot figure out how to enable 3rd party discovery sources to update the hostname / CI Name of any of our CI's. We have Discovery in our instance which I believe is contributing to the issue as previously with another client this was not an issue....
Copying variables/ui policy onto another catalog item
Hi everyone,I was tasked to make a record producer with about 80 different variables/catalog UI Policies.The next task is to recreate what i've made, but put it into an existing catalog item. I was wondering is there a way to copy what I made into an...
Resolved! 2nd Approval in Workflow not sending mail notification
I have 2 Approval in my Workflow, Approval 1 sends an email to the Approvers and adds the Approvals to the Request Item. When Approval 1 is Approved the workflow goes to the next Approval. The Approvals are added to the Request Item but no email is...
Resolved! I want to show, what are the questions are having risk in the service portal detail view
I created form in the service portal with what are questions are having risk, So i need to show in service portal, what the questions having risks.
Resolved! Flow Designer - for each run in parallel
We have a use case that requires us to look up asset records assigned to a user. I've set this up in a subflow but it doesn't work as intended. I want all tasks to be generated at once rather than one after the other but I'm struggling to find a solu...
Resolved! Approvers are unable to see RITM records they are approving
Hi Guys,I have an issue where approvers (with approval_user role) are not able to view the RITM records they are supposed to approve. I have done some debugging and here are the results:Debug:The ACL's mentioned above are:Also the UI macro mentioned ...
List Edit In Agent Workspace Related List
I have requirement to make The Related List Fields Editable in Agent Workspace. Is there any way to do it or is not possible. Thanks and Regards, Gundeep Singh
Flow Designer - for each should run paralelly for each record
Hi, I have a use case that requires me to lookup role records and submit Requests based on certain conditions (which I have already configured). The flow is waiting for an individual record to get approved. I want it each record to be submitted simul...
