CSM Workspace - press + to create a new Case
Hi Team, How can you make a deposit when you press plus and are offered this function? BR
Forum Posts
g_form.clearValue() does not work in the catalog client script
HI experts, Using a onchange client script(onchange of variable month_of_overtime) I want to clear the selected value in the selectbox type of a variable in a variable set based on the response received from the Glide Ajax call. Everything works fine...
HR document template - How to add variables and variable sets in HR document template
Hi Experts, Requirement - Client wants to export/download pdf of HR record producer which is submitted by end user. Now I am exploring OOTB "HR document template" functionality and reliased that variables and variable sets are not getting added/print...
How do I edit filters in my list filters widget?
Hello Everyone, I hope you are doing good.Do you know how to edit the filters in the following widget? My list filter I'm opening it in the widget editor, but can't figure out how the filters are setup.I also want to rename All Cases to All Tickets,...
RPA Desktop Design Studio - how to change the instance URL
I installed the RPA Design Studio. After I input the URL instance, I got an error. So I´m trying to change the instance URL, but even unistalling the application, I´m not able to enter a new instance URL. Anyone know how to set up the RPA Design Stud...
Resolved! Making knowledge article mandatory while resolving incident tickets and restricting KB category
When incident is resolved, knowledge article (KBA only fix and informative category) should be made mandatory to attach in the Incident.How can we restrict KB based on category Currently the filter condition can't 'be a default or read only or hidden...
Is there a way to use currentinstance to redirect a user instead of a hardcoded hyperlink?
Hello, i have a button that you press to log in and it takes you to the login page. Currently i just have it in the html body like so :<center style="margin-top:15px;">${sh_login_register}/<a class="large-link" href="https://dev.service-now.com/porta...
Data table widgets
HTML <table class="table table-striped table-responsive" ng-if="data.list.length"> <caption class="sr-only">{{data.title || data.table_plural}}</caption> <thead> <tr> <th ng-repeat="field in data.fields_array tr...
dashboard report
Hi, I want to add to the dashboard report an option to export in Excel by clicking a button I would appreciate your help, thanks Shir
guest transactions to /api/now/amb/session/finish
I'm auditing API transactions from the "guest" user to check for data leaks in ServiceNow, and I've noticed a large number of transactions where the syslog_transaction URL starts with "/api/now/amb/session/finish". ServiceNow docs indicate that "AMB"...
Remove Agent chat button from bottom
Hello experts,I have requirement to turn on agent chat on service portal, but we don't want to show that button on the portal. We want is to achieve this feature through some pre made widget.attaching an example below:I want to remove red circle butt...
Now Knowledge Exchange 3 - Gen AI (Text to Code)
GenAI – Now Assist for CreatorWith Gen AI, ServiceNow users can benefit from improved automation, faster problem resolution, and more personalized user experience. It's an exciting development that aims to enhance the overall efficiency and effective...
Resolved! Pagination and REST API on ServiceNow
ServiceNow REST API has a default limit to 10.000 which I don't want to modify. I would like to read 1 million records from CMDB and so I will use the sysparm_offset and sysparm_limit parameters. The script that will call the 100 API calls will take ...
Resolved! Business rule for update set loaded?
We'd like to send notifications when an update set is loaded (either via XML file or retrieved form another instance) or committed. Things working when an update set is committed but my business rule is not being triggered when loaded an update set v...
Want to access for specific group to Knowledge blocks.
Hi Team, A specific group want an access to the Knowledge blocks to update fields without checkout and respective of ownership group. Please let me know how to achieve this, thank you in advance.@Ankur Bawiskar
