Importing a word document to a knowledge base article-Template?

[bwise]

Importing a word document to create a knowledge base article, or going back later to edit the article within service now, can have severe impacts on the formatting and content of the article.   Missing images, outsized or micro-sized content and fonts, loss of numbered bullets, etc.     Rather than fight to work around these issues, is it possible to export a template or style sheet FROM the Service Now Knowledge Base TO Microsoft Word so that when I am creating an article I am only using the fonts and styles etc available to Service Now?   And in that way when I import the word document to Service Now, it doesn't destroy my formatting and content, or introduce additional oddities into the article (such as lines of text which cannot be edited or resized).

Obviously a lot of content and Word features are getting lost in translation, so how can I make Word speak Service Now to begin with?   I really don't want to have to attach copies of the article in word format to the article itself just so I know Service Now won't frag them.

Thanks.

[robmenak]

Brad, the best (?) luck I've had is to Save As a "Filtered" html document in Word, then open the actual HTML (Notepad, etc...) and copy/paste that into the HTML editor of the KB article.   It still requires significant cleanup, and I've found that hyperlinks to/from table of contents does not work.   The format is a little better than using the import function, but again, still requires work in the WYSIWYG editor.

[rahulgubbala]

Hi Bwise,

I have the same issue too. Did you get a work around for this somehow?

Thanks in Advance.

Rahul.

[Kim Tillano]

This is absolutely an issue.  Even though 99% of what is pasted in formats correctly, once something messes up, or you make a small change, the whole thing can get wonky. 

Usually to make edits to an existing article I have to select all and copy/paste back to Word to make the edits.  The images don't copy over (just inserts a blank box).  So then I have to preview the article, copy the images one by one and then "paste special" as "device independent bitmap" one by one into all the appropriate locations throughout the article.  There's lots of clean up and fixing in Word, and then I can paste it back into ServiceNow.  Most of the issues seem to revolve around numbering/bullets and indents. 

That is a whole lot of extra and unnecessary work to fix it all.  I am hoping that TinyMCE will significantly improve OR that ServiceNow will switch to a different text editor.