In email body ,when clicked the approve button its not working

[Srini19]

Hi,

I have the below code in email script. when I click the approve or reject button it is not working but when I click control and click it is working. please let me know what is wrong here.

var apButStr = '<div><a href="mailto:now05@service-now.com?subject=re:' + gr.number + ' - approve&body=' + gr.number + ' - approve' + '"><br /><img style="align: baseline;" title="Click this button to mark approved" src="/approveButton.png" alt="Approved" width="142" height="41" align="baseline" /></a>';

var rejButStr = '<a href="mailto:now05@service-now.com?subject=re:' + gr.number + ' - reject&body=' + gr.number + ' - Reject' + "%0D%0A" + "Reason for Rejection:" + '"><img style="align: baseline;" title="Click this button to mark rejected" src="/rejectButton.png" alt="Rejected" width="142" height="41" align="baseline" /></a></div>';

Thanks

Srini

[Ankur Bawiskar]

Hi,

what's happening when the buttons are clicked?

Regards
Ankur

[Srini19]

Hi Ankur,

it is considered as image only. when I click the approve button it will go to format picture menu on outlook

Thanks

Srini

[Ankur Bawiskar]

Hi,

check this blog

https://community.servicenow.com/community?id=community_blog&sys_id=8080e8dc1babb380d01143f6fe4bcb0e

Regards
Ankur

[Srini19]

Hi Ankur,

My code was written as per the above blog only but still having this issue.

Thanks

Srini