In-system notifications

[Chaz_]

Hi,

In an attempt to reduce email notifications, I am exploring options whereby Service Now can display notifications in a sidebar whenever a ticket is assigned to a user, or a ticket they are working on is updated etc.

See attached mock-up as an example.

I am aware of sidebar but this seems to just allow conversation between users. Also, activity stream is good but it contains all sorts of updates on a ticket.

Is there anything which is linked to notifications which can rather than send an email, present within the tool itself?

Thanks.

[Saurav11]

Hello,

You can use similar feature we have for OOB where you can create a script to pasted the message directly to the user in the chat/message by creating records in the live_message and live_group_profile table:-

Please mark my answer as correct based on Impact.

[Chaz_]

It doesn't look like Live Feed is supported in the Next UI. Any other suggestions?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1157068

[Saurav11]

No unfortunately I do not think we will be able to have something what you are trying to achieve in Next UI.

Please mark my answer as correct based on impact.

[Manoj89 · Accepted solution]

Hi Chaz,

You can try provider notification, which may fulfill your need

Refer to the doc --> https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/notification/co...

Note: I hope you can examine and fix the flaws I saw when I was testing, but the popup functioned well. For example, the bell symbol in the banner did not display the amount of notifications.

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