In-system notifications

Chaz_ · ‎09-27-2023

Hi,

In an attempt to reduce email notifications, I am exploring options whereby Service Now can display notifications in a sidebar whenever a ticket is assigned to a user, or a ticket they are working on is updated etc.

See attached mock-up as an example.

I am aware of sidebar but this seems to just allow conversation between users. Also, activity stream is good but it contains all sorts of updates on a ticket.

Is there anything which is linked to notifications which can rather than send an email, present within the tool itself?

Thanks.

Manoj89 · ‎09-27-2023

Hi Chaz,

You can try provider notification, which may fulfill your need

Refer to the doc --> https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/notification/co...

Note: I hope you can examine and fix the flaws I saw when I was testing, but the popup functioned well. For example, the bell symbol in the banner did not display the amount of notifications.

__PRESENT

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Chaz_ · ‎10-02-2023

Does anyone know how notifications can be enabled for next UI perhaps making use of the inbox? I have gathered that the notification mentioned above clears out after 7 days.