Modal /Pop up for selection of Closing state of Catalog Task in SOW

[sayali97]

Hello All,

I want to create the modal pop up in catalog task of the SOW. When we click on UI action Close task then the modal should appear in SOW and having 2 fields 1 is choice one and another is Textarea. How we can achieve it in service operational Workspace.

[Shruti · Accepted solution]

Hi,

1. Make sure client checkbox and workspace button is checked on UI action

2. Sample workspace client script code

function onClick(g_form) {

    var fields = [{

            type: 'choice',

            name: 'reason_code',

            label: 'Reason code',

            value: ' -- Select -- ',

            choices: [{

                    displayValue: 'Duplicate',

                    value: 'duplicate'

                },

                {

                    displayValue: 'Canceled',

                    value: 'canceled'

                }

            ],

            mandatory: true

        },

        {

            type: 'textarea',

            name: 'comments',

            label: 'Comments',

            mandatory: true

        }

    ];

    g_modal.showFields({

        title: 'Additional information needed',

        fields: fields,

        cancelTitle: 'Cancel',

        confirmTitle: 'Submit',

        cancelType: 'default',

        confirmType: 'confirm',

        size: 'lg'

    }).then(function(fieldValues) {

        g_form.setValue('work_notes', fieldValues.updatedFields[0].value);

        g_form.save();

    });

}

3. Refer the documentation - https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/app-store/dev_portal/API_referenc...

[sayali97]

Hi @Shruti  ,

For workspace is fine but what we can do for native UI?

[Ankur Bawiskar]

@sayali97 

there are lot of OOTB examples on how to render modal in sow

you can use g_modal API

check this

How to use UI Actions in Workspaces 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sayali97]

Hi @Shruti  ,

For workspace is fine but what we can do for native UI?