Incident Export to PDF not exporting all the fields on Service Portal.

[ads4]

Hello. 

The export as PDF Option doesn't export all the fields when i click on export as excel. The records are being shown on data table instance definiton widget

What is the reason behind this & how can this be fixed?

[Saurav11]

hello,

Can you impersonate to someone and see it it is happening for other users as well?

Thanks

[ads4]

hi!

I checked but still the same issue. 

 somehow the correct view is not taken when i click this link, not sure where the issue is!

[David Arbour]

Oh I see the issue. After sysparm_view there is a sysparm_fields parameter. If this is provided, those fields are used in place of the provided view. This URL must have been customized at some point?

[ads4]

Hey david, i need to export the same fields mentioned in sysparm_fields parameter these are the fields i've set on the sp list view, check my screenshots,  however i'm getting a different list view on the downloaded pdf.

[David Arbour]

Right. It seems someone must have customized the widget where the url for the export is defined. I think this is on the Data Table widget, but not 100% sure on that. At any rate, if you find where the url is defined on the widget, then remove the sysparm_fields portion of the url, the view setup should take over the next time you load the widget.