I am looking for a way to be able to give access to the CMDB for IT users to be able to modify fields, such as Manufacturer; OS Version; Supported By; Support Group and many more. I have attached a screen shot of one of the CI's. These users all ...
Whats the procedure to pull up Misrouted incidents report ( more of an agent wise report ) say on a daily time span ??
Is it possible to create hyperlinks/bookmarks within a Knowledge article? We have a number of user guide type documents we're moving into Knowldge and would like to enable the table of contents with links that take you directly to that appropriat...
Can someone tell me what table the activity on incidents and task is saved? Examples: comments added to a incident or RITM, assignment group change, etc.
Hey All, I'm trying to meet some requirements for our Knowledge team. I've been digging around a bit but can't figure out how to do these two things they are asking for in the Feedback section. 1. Force the Feedback comments box to be open by ...
I have a issue when I hyperlink a section or word in a HTML filed for a knowledge it will not show the hyperlink color in the article view mode. It will show it in the edit mode. I have tried this on different versions (including Eureka) and the ...
Hi, I am looking for Service Now data mart. Is there available data mart that I can connect to? Currently there is an option to connect to the user's DB (e.g. every change that the user does is updated automatically in his own machine and that mean...
Hello, When searching a KB article using the KB search icon next to Short Description in a ticket, the HTML tags are also inserted in the comments field. We need to get only the plain text inserted. How can we get the entire flow to work from writ...
Hi, Does anyone know a way of exporting or extracting the Knowledge Base without using XML and thereby losing the attachments?Our customer preferably wants the extracted articles in an editable format. The articles in the KB are a mix of plain text ...
I've got a CCS that works great. It hides and shows fields, makes mandatory/non-mandatory on the catalog item form perfectly. Why am I using CCS? It's a complex form and we couldn't get the results we wanted using catalog ui policies. On my script, ...
Hello! I have been searching for solutions for a problem i have on knowledge Base. In my company we want to add KB's , only FAQ's (topic) on our ESS portal. The issue is that we have users based in 4 regions (Norway, Sweden, Finland and other...
I must be missing something here that is potentially obvious. Under System Definition, the only option I have for anything relating to "tables" is the Tables & Columns module. In here, you can add a new table but I can find no way to edit the table ...
Hello implement,Got JavaScript to write the date to ESS portal page from inline script.But the script is pretty lengthy so figured it wouldbe best to put the script into an include. Didn't work. So I dumbed it down so to get somethingto write: +++...
We are going to implement the following CIs: Mobile, Plotter, Monitor, Scanner in our CMDB. I know they are all child classes of hardware class. I don't see they are defined in CMDB so I have the difficulty to define them in CMDB. If they are no...
I have been experimenting with Discovering SQL database catalogs. In order to allow Discovery to do this, I had to follow the steps outlined in this wiki article: https://wiki.servicenow.com/index.php?title=Microsoft_SQL_Servers I had an SQL admini...
