Hi Community,I am struggling to get an approval email to include the options for the catalog request items.I found: http://wiki.servicenow.com/?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items <mail_script> template.print("Summary o...
Hello,Do we have a concept of datasets in ServiceNow CMDB like BMC Atrium CMDB? I wanted to bring in some CIs but do not want them to be merged to the production system until I check and confirm the CIs are valid and correct.How you guys are managing...
Hi all,I'm curious if anyone has ventured into using Knowledge to somehow house a glossary of terms. If so, it would be helpful to hear about how you've structured things -- whether you're, say, committing all terms to a single knowledge article vs. ...
Hello all,We got a request to create a function to show up the knowledge article search results base on the current login user's location.For exampe, the current login user located in China, then when he searches the knowledge articles, only the arti...
Hello all, I'm in the process of customizing my company's self service portal and am having trouble understanding how to layer a portal menu over an image. Under the header is an image I created as a dynamic block. -- And here is the lower section ...
Hi,I have an input hidden field <input type="hidden" id="mytext" value="dummy" />I want to fetch the value into jelly tag.I tried this :<g:evaluate var="jvar_notes_text" expression ="RP.getWindowProperties().get('mytext')" />Then i printed the vari...
Hi guys,I am trying to export large amounts of data (> 500,000 rows) from service now, in particular, the metric_instance_list table as csv's. This data is to be pulled by a daily cron-job to populate another application which is reporting on these m...
Hello all,I am looking for direction on how to create a simple page where a user either enters in an asset tag number or scans one of our asset barcodes and clicks a button (presumably called Search) and based upon the asset tag # they are redirected...
HI,I wanted to know where the xml file defined in template attribute of jelly tag<g:insert>example: <g:insert template="get_target_form_function.xml" />In this get_target_form_function.xml this file must be defined to excess that in <g:insert>
I am trying to run a powershell script through run powershell activity. i am using 2 powershell run activity in my workflow first one is working fine but the second one is not executing and giving some error. but when i am executing it on my mid serv...
Hello, I have two situations where converting USD to another currency is required. Have tried to use the out of box scheduled job ECB Exchange Rate Load but it does not finish correctly. By that I mean it does not update all the currencies. There is ...
Hi everyone, I hope someone can help this newbie administrator We're working on configuring our Service Catalog and I'm trying to customize an email notification. Am running into roadblock.We have configured our Service Catalog to allow users to inpu...
Hi,I create a business rule for a Rest call to get a json response.Now I am trying to parse it using JSONParser but it is not working for me.I am trying : var response = r.execute(); var responseBody = response.getBody(); //JSON responsevar parser = ...
Hello, We will be moving to Fuji in the next month or so and I fully intend to take advantage of the new multiple knowledge bases.One of the things I will want to do is migrate a large amount of knowledge articles from the existing knowledge base to ...
I'm trying to implement a loading pop up using both the GlideDialogWindow & the ShowLoadingDialog as below... showLoadingDialog(); var loadingDialog = new GlideDialogWindow("dialog_loading", true); loadingDialog.setTitle('Loading CIs please wai...
