incident form is readonly after zurich patch 7 upgrade
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an hour ago
After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?
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an hour ago
Hi @garimakharb
No . its not expected behaviour. Check ACL on incident. something got changed.
Refer this docs:
1. Known error in Zurich patch 7:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2831372
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53m ago
Hi @garimakharb,
Whether it is a patch update or version update, there are no such changes to any form or table that could impact the work business. Check for the ACLs, any business rule or client script, or simply refresh the instance.
Don't worry, it will be resolved!!! 😉
If you find my answer useful, please mark it as Helpful and Correct. 😊
Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10
