Incident promoted to major incident and reuqiers approval process

Hitesh Ramba
Tera Contributor

I have a ui action for promitng an incident to major incident . If an incident is promoted to major incident then create a pop up to Approve this posting. In the Approval message, display the current Title and Summary that is pulled from the Incident. Provide the ability to edit and approve.

How can i do this functionality..Quickly  help

Thank You!!

1 ACCEPTED SOLUTION

Thanks @Hitesh Ramba   for marking my answer helpful. If all okay, please accept the answer and close the thread. 

I answered about the other thread as well.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Thanks @Hitesh Ramba   for marking my answer helpful. If all okay, please accept the answer and close the thread. 

I answered about the other thread as well.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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