HRSD portal - Case landing page not showing the details as expected
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‎07-07-2024 11:15 AM
In an HRSD record producer, I am setting the opened for and subject person field values same as a variable field from the record producer. The HR case is created with the expected updates on the opened for and subject person. However, in the case landing page I am unable to see the default details such as the Opened for and Subject person.
This is how in the record producer the subject person and opened for is set through a variable.
Case landing page when the fields are mapped via above script.
If the script is commented, i.e subject person and opened for is defaulted as logged in user, the case landing page shows the necessary details.
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‎07-07-2024 01:08 PM
Hi @Kannan Nair,
Are you sure you are using the correct Record Producer variable?
You are using producer.request_type but shouldn't it be something like producer.requested_for?
Cheers
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‎07-08-2024 03:17 AM
Thanks for the reply James. Yes, the field is labeled as Request Type. Actually, this is just a demo record producer to troubleshoot this error.
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‎07-08-2024 01:45 PM
I am not sure what you are trying to do but you are likely seeing an empty page because of the Opened for/Approver View and Subject person/Task assignee view configuration on the HR Service.
e.g.
When you apply the script, the current user is neither the opened for nor the subject person, hence you are seeing nothing on the page.