HRSD portal - Case landing page not showing the details as expected

Kannan Nair
Tera Contributor

In an HRSD record producer, I am setting the opened for and subject person field values same as a variable field from the record producer. The HR case is created with the expected updates on the opened for and subject person. However, in the case landing page I am unable to see the default details such as the Opened for and Subject person.

 

This is how in the record producer the subject person and opened for is set through a variable.

KannanNair_0-1720375652903.png

 

Case landing page when the fields are mapped via above script.

 

KannanNair_1-1720375831127.png

 

If the script is commented, i.e subject person and opened for is defaulted as logged in user, the case landing page shows the necessary details.

 

KannanNair_2-1720375944794.png

 

 

 

3 REPLIES 3

James Chun
Kilo Patron

Hi @Kannan Nair,

 

Are you sure you are using the correct Record Producer variable?

You are using producer.request_type but shouldn't it be something like producer.requested_for?

 

Cheers

Thanks for the reply James. Yes, the field is labeled as Request Type. Actually, this is just a demo record producer to troubleshoot this error. 

I am not sure what you are trying to do but you are likely seeing an empty page because of the Opened for/Approver View and Subject person/Task assignee view configuration on the HR Service.

e.g.

JamesChun_0-1720471377644.png

JamesChun_2-1720471455858.png

When you apply the script, the current user is neither the opened for nor the subject person, hence you are seeing nothing on the page.