Incident promoted to major incident and reuqiers approval process

ramba-hites
Tera Contributor

I have a ui action for promitng an incident to major incident . If an incident is promoted to major incident then create a pop up to Approve this posting. In the Approval message, display the current Title and Summary that is pulled from the Incident. Provide the ability to edit and approve.

How can i do this functionality..Quickly  help

Thank You!!

1 ACCEPTED SOLUTION

Thanks @ramba-hites  for marking my answer helpful. If all okay, please accept the answer and close the thread. 

I answered about the other thread as well.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Thanks @ramba-hites  for marking my answer helpful. If all okay, please accept the answer and close the thread. 

I answered about the other thread as well.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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