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02-28-2022 09:59 AM
Body Text is not showing any data. Any help would be appreciated. Once I Get this done I need to pull the CI out of the email to be able to assign to its Owner.
.Here is a sample email
Action:
Solved! Go to Solution.
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02-28-2022 12:10 PM
Please verify, by opening the email record, and select "Show XML" and verify that body_text contains any data.

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02-28-2022 10:29 PM
You marked your own answer as correct.. a mistake?
Seems fair that I should get a correct on my answer, since I helped you identify what the issue was.
As how to get the CI from the text, I guess you could extract the text that's following after the key phrase "The disk C: on computer", and do a lookup on the computer-CI table to get a matching record.
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03-01-2022 05:28 AM
Yes, it was a mistake. Thank you for your help. It is very much appreciated.

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04-03-2023 11:02 AM
Olan, how would you go about extracting the text from a matching key phrase?
I'm currently trying to replicate in flow the process of an inbound action to read the value of an email body (which uses email.body.textvalue) but I'm not having much luck.

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04-04-2023 06:28 AM
Hi Michael,
There is, like Allen mentioned, a transform function available in Flow designer, that lets you extract data from a string using a key-value method. If that's not enough you would have to rely on creating a custom script that extracts the needed data.
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04-03-2023 01:56 PM
Have you tries transform on your variable to parse out the data you need?