Instance registration unsuccessful
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‎11-22-2017 09:29 PM
Hi, we're running an on-premise instance and there's no connection to internet. In the system logs I can see repeating log entry (Information type) with text: "Instance registration: unsuccessful: trying again in 5 minutes"
Is this something we should disable when running the instance on-premises?
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‎12-07-2017 02:11 AM
Anyone? Any hints? Thanks!
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‎01-15-2018 12:19 AM
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‎01-15-2018 04:18 AM
Good of you to look through the logs and catch that.
The instance is trying to "phone home" to register itself with hi.service-now.com. This isn't an issue with most instances since they are hosted in our data centers. You may want to reach out to customer support to find out the ramifications of having no Internet connection and if the message can be disabled. There may be a property or something, but I don't know if off hand.
Be sure to share what you've learned.
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‎01-15-2018 04:27 AM
Hi latvamik,
There is a script include called RegisterInstanceClient which attempts to register the instance from https://noderegister.service-now.com/ , if you don't have an internet connection you should be able to disable this script include. That should stop the error.
Thanks
