Integration Hub and Queueing

Sergei Malkov
ServiceNow Employee
ServiceNow Employee

‎02-02-2022 03:42 AM

Does Integration Hub have any queueing mechanisms, in case if want to send incident ticket to e.g. Jira system and the network is down? I know that we have error handling mechanisms starting from Rome release, but that is separate from  queueing.

 

Labels:
0 Helpfuls
  • 560 Views
2 REPLIES 2

Periyasamy P
Tera Guru

‎02-03-2022 07:37 AM

You can use achieve this in different way. Create flow variable "Retry Count" and use "Do until" flow logic with some time activity

0 Helpfuls

Andy Lark
Kilo Guru
In response to Periyasamy P

‎08-08-2022 03:34 AM

What you describe is more of the retry mechanism which is not built in but it doesn't handle queuing - I'm guessing from a complete lack of response for 6 months there is still no queuing mechanism built in

 

This is a HUGE weakness when we are told this is meant to be the way to integrate other systems together. When you are integrating two processes together such as Incident management from ServiceNow to 3rd party system it is VITAL that the updates sent out to the other system are in chronological order. So if there is some kind of interruption then the updates need to be queued and then processed in order.

 

Come on ServiceNow this isn't rocket science