Integration of ServiceNow with iTRACS
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03-07-2014 01:18 AM
HI,
having recently purchased ServiceNow we are working on our project to bring about a full integration and/or replacement with existing legacy solutions. One that is interesting it iTRACs which is used here for the management of Networks and related hardware.
I am considering running this as a federated CMDB, but I would be interested to here what thoughts or experiences other may have.
iTRACS is very feature rich, so I am not convinced that a complete replacement is best method.
any thoughts ?

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03-07-2014 08:53 AM
Hi,
I think your question might get better visibility in our Implement sub-community. If you agree, I can move this there for you. Just let me know.
thanks,
Lawrence
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Online Community Program Manager, ServiceNow
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03-07-2014 09:00 AM
Thanks, I was wondering about that, I will move now. Cheers
Least I will try too.
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02-06-2015 02:33 PM
Peter, have you come to a decision on how to align ServiceNow and iTracs? We have some folks pursuing iTracs as a DCIM solution, but others view DCIM as another asset repository and are unclear on the benefits.