Survey Question
I want to have a question in my survey with two subparts 5. Question(Rate each on a scale of 1 to 4, where 1 = Not at all satisfied and 4 = Extremely satisfied) Case1 1 – Not at all s...
Forum Posts
Resolved! Record Producer : Reference type and List Collector variable not showing results in service portal
Hi Developers,We have reference and list collector variable in Record producer(Scoped App). Both variable are fetching date from same custom table(scoped app) but for users its showing "no matches found". For admin its working.We have validated user ...
Hide Add Button on MRVS
I've come across many solutions for removing the "Add" button from the Multi-Row Variable set, but I found this the easiest way. Other solutions hide all "Add" buttons of all MRVS-s on the catalog item, which was no good for me. 1. Create on onLoad ...
deletion on m2m tables
Hello concerning: https://www.youtube.com/watch?v=yJttdDa-9xU there are 2 ways to create m2m table.1. sys_m2m - New (I name it a "real m2m")2. create a table with 2 references (I name it a "not real m2m") Both ways can be used to add a rela...
Exclusion of Countries
Hi I have a requirement where in i need to eliminate a few countries in the workflow for eg, if a user has selected a country in the catalog form say Algeria, then we have to check in the workflow if the country is algeria and if that has been selec...
Resolved! How to add Sort for the List view of Records from Z to A
Hello People,Hope everyone is doing great. I need to configure the list view of records from Z to A, so whenever someone opens the list view, the newly created record should be on the top and the numbering should be from descending to ascending.PFA t...
Resolved! Make checklist mandatory
I am working on a personal project and I want to make checklists mandatory for a specific task. I checked some discussions in the community and came across a reply teaching a way to do it. (Solved: Checklist - Able to Make Mandatory and Able to App.....
Importing data into the Third-Party Risk Management module
Good day, my apologies, probably a stupid question. We are migrating to ServiceNow from Navex-Keylight and want to migrate information. I've been informed that even if using a data transform to import the legacy data into ServiceNow all the TPRM ta...
Import data from multiple tabs/sheets in Excel
I have a requirement where i have a catalog item with excel template and upload button. Now the excel has two sheets, in one sheet there is data of a certain table and the other sheet contains data of other table (like reading, fuel) but both are rel...
Resolved! Floating Button on incident form
Hi All, I have created custom UI action i.e. "test bridge" on incident form header. Now requirement is instead of form header they want, left or right in the middle of the form shown below, and it should be a floating button. (Not on service portal/w...
Resolved! Do UI actions work for a request
Im currently testing a UI action in SOW for request and it will not show on the form at all. However if i switch the table on the ui action to incident it appears straight away. Is there a reason?
Prevent notifications from showing in a tickets activity formatter?
Hi everyoneSo we have a situation whereby we want to filter out specific emails from the activity formatter for incidents.Currently whenever an email is sent or received in relation to incidents the contents of that email are displayed in the activit...
Resolved! Incident assigned to user should be notified through MS Teams if incident is ageing more than a week
Hello All, We have a setup MS teams integration in our instance, But client is asking if we can setup something where in assigned to users will be notifed if incident is ageing more than one week. Can someone help how this can be acheived? Thanks in ...
Resolved! Modal /Pop up for selection of Closing state of Catalog Task in SOW
Hello All, I want to create the modal pop up in catalog task of the SOW. When we click on UI action Close task then the modal should appear in SOW and having 2 fields 1 is choice one and another is Textarea. How we can achieve it in service operation...
